?
Solved

Published Citrix Application not moving to second monitor

Posted on 2010-08-20
7
Medium Priority
?
4,062 Views
Last Modified: 2013-11-11
We have a published application and are trying to figure out why when it's opened, cannot be moved to the secondary monitor on the PC.

The window can be moved, but it's not displayed.

So the application opens on my left monitor, and if I drag it halfway between my left and right monitor, the right side of the window is cut off and invisible.

Is there a setting somewhere in a certain application I need to check for to fix it?

Running Citrix online plug-in 12
0
Comment
Question by:garryshape
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
7 Comments
 
LVL 3

Expert Comment

by:frogmanalien
ID: 33490963
You might find this is down to video memory (I've ran into this a few times)- have you had a look at http://support.citrix.com/article/CTX114497 (and, http://geekswithblogs.net/wallabyfan/archive/2006/04/12/74907.aspx)
0
 

Author Comment

by:garryshape
ID: 33492015
So that'd be a setting for the server, not the end-user client, right?
Because they have good graphic cards and it's happening on all the PC we try it on...
0
 
LVL 3

Expert Comment

by:kmking
ID: 33500946
I just had posted this somewhere else as well. Here is what you want to do:

Right Click Farm - Properties
Server Default Heading - ICA - Display
I set ours to a maximum 8192KB

less than 8192 will can contribute to this issue. There are also some ICA client flags you can set in the registry on the servers, but none of them are for this issue.
0
Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

 
LVL 3

Expert Comment

by:kmking
ID: 33500952
Also, you can set this per server if you prefer not to have a global farm setting.
0
 

Author Comment

by:garryshape
ID: 33510783
Thanks let me have a look not sure if I have access to those settings with my account.
0
 

Author Comment

by:garryshape
ID: 33515813
Hello

We changed the application's properties from 24-bit to 16-bit and it appears to move to the other screen fine now.
Is this related to the solution you provided?
0
 
LVL 3

Accepted Solution

by:
kmking earned 2000 total points
ID: 33517990
In line with it, yes. Color depth can be a factor in relation to the amount of memory allocated for video. I am glad you got it resolved.

If you have issues with the icon turning a pinkish/purple color... or any other color you may want to see what the display memory setting is at. Betting its lower than 8192. Think the default is 4096.
0

Featured Post

 [eBook] Windows Nano Server

Download this FREE eBook and learn all you need to get started with Windows Nano Server, including deployment options, remote management
and troubleshooting tips and tricks

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If your vDisk VHD file gets deleted from the image store accidentally or on purpose, you won't be able to remove the vDisk from the PVS console. There is a known workaround that is solid.
A look into Log Analysis and Effective Critical Alerting.
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
In this video tutorial I show you the main steps to install and configure  a VMware ESXi6.0 server. The video has my comments as text on the screen and you can pause anytime when needed. Hope this will be helpful. Verify that your hardware and BIO…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question