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Published Citrix Application not moving to second monitor

Posted on 2010-08-20
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Last Modified: 2013-11-11
We have a published application and are trying to figure out why when it's opened, cannot be moved to the secondary monitor on the PC.

The window can be moved, but it's not displayed.

So the application opens on my left monitor, and if I drag it halfway between my left and right monitor, the right side of the window is cut off and invisible.

Is there a setting somewhere in a certain application I need to check for to fix it?

Running Citrix online plug-in 12
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Question by:garryshape
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by:frogmanalien
ID: 33490963
You might find this is down to video memory (I've ran into this a few times)- have you had a look at http://support.citrix.com/article/CTX114497 (and, http://geekswithblogs.net/wallabyfan/archive/2006/04/12/74907.aspx)
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by:garryshape
ID: 33492015
So that'd be a setting for the server, not the end-user client, right?
Because they have good graphic cards and it's happening on all the PC we try it on...
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by:kmking
ID: 33500946
I just had posted this somewhere else as well. Here is what you want to do:

Right Click Farm - Properties
Server Default Heading - ICA - Display
I set ours to a maximum 8192KB

less than 8192 will can contribute to this issue. There are also some ICA client flags you can set in the registry on the servers, but none of them are for this issue.
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by:kmking
ID: 33500952
Also, you can set this per server if you prefer not to have a global farm setting.
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by:garryshape
ID: 33510783
Thanks let me have a look not sure if I have access to those settings with my account.
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by:garryshape
ID: 33515813
Hello

We changed the application's properties from 24-bit to 16-bit and it appears to move to the other screen fine now.
Is this related to the solution you provided?
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kmking earned 500 total points
ID: 33517990
In line with it, yes. Color depth can be a factor in relation to the amount of memory allocated for video. I am glad you got it resolved.

If you have issues with the icon turning a pinkish/purple color... or any other color you may want to see what the display memory setting is at. Betting its lower than 8192. Think the default is 4096.
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