Dynamics CRM Dates

Posted on 2010-08-20
Medium Priority
Last Modified: 2013-11-24
When you put a date like 8/12/10 into a CRM window, it might save as 8/12/10 5:00am because the guy who did it lives in the Eastern Timezone, 5 hours off GMT).  Then when someone in the Pacific timezone pulls up this record, it has a 5-hour offset, it computes for their local time 8 hours different (because they are 8 hours off GMT).  So it takes 8/12/10 5am and computes 8/11/10 9pm, and then displays "8/11/10", a whole day different.  Is this a bug?  How can I get around this problem as it is a really big problem.
Question by:GaryRasmussen
  • 2

Expert Comment

ID: 33489545

See this blog. Its as designed


The only way round this i can think of is to set all the users time-zone settings to be the same (i.e. Pacific Time)

Accepted Solution

GaryRasmussen earned 0 total points
ID: 33489607

I read several blogs like this before posting.

I realize this is by design but I am flabbergasted by this design.  Why would you want users talking to customers on the phone and telling them that they were a day late on their mortgage payment when they were not?

Using time zones like this makes sense but there are lots of times when we not only don't care about the time, it gets in the way or in this case, skews the data.  If I enter somebodys birthday in CRM.  I don't want the date to be a day off just because of what time it was and what time zone I happened to be in when I entered it.  Really frustrating.

What CRM needs then is another data type that ignores time all together.  That would be a better design.

Author Closing Comment

ID: 35321800
Unfortunately just a bad design IMO

Featured Post

Hire Technology Freelancers with Gigs

Work with freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely, and get projects done right.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Note: You must have administrative privileges in order to configure lead or case queues. Salesforce.com (http://www.Salesforce.com) is a cloud-based customer relationship management (CRM) system. It is widely used around the world by sales and ma…
Having trouble getting your hands on Dynamics 365 Field Service or Project Service trial? Worry No More!!!
If you are looking for an automated solution for backup single or multiple Office 365 user mailboxes to Outlook data file, then you can use Kernel Office 365 Backup & Restore tool. Go through the video to check out the steps to backup single or mult…
Did you know PowerShell can save you time with SaaS platforms? Simply leverage RESTfulAPIs to build your own PowerShell modules. These will kill repetitive tickets and tabs, using the command Invoke-RestMethod. Tune into this webinar to learn how…

627 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question