Solved

Dynamics CRM Dates

Posted on 2010-08-20
3
817 Views
Last Modified: 2013-11-24
When you put a date like 8/12/10 into a CRM window, it might save as 8/12/10 5:00am because the guy who did it lives in the Eastern Timezone, 5 hours off GMT).  Then when someone in the Pacific timezone pulls up this record, it has a 5-hour offset, it computes for their local time 8 hours different (because they are 8 hours off GMT).  So it takes 8/12/10 5am and computes 8/11/10 9pm, and then displays "8/11/10", a whole day different.  Is this a bug?  How can I get around this problem as it is a really big problem.
0
Comment
Question by:GaryRasmussen
  • 2
3 Comments
 
LVL 3

Expert Comment

by:59cal
ID: 33489545
Hi,

See this blog. Its as designed

http://microsoft-crm.spaces.live.com/blog/cns!A2586C4AB938C065!1253.entry

The only way round this i can think of is to set all the users time-zone settings to be the same (i.e. Pacific Time)
0
 
LVL 1

Accepted Solution

by:
GaryRasmussen earned 0 total points
ID: 33489607
Thanks,

I read several blogs like this before posting.

I realize this is by design but I am flabbergasted by this design.  Why would you want users talking to customers on the phone and telling them that they were a day late on their mortgage payment when they were not?

Using time zones like this makes sense but there are lots of times when we not only don't care about the time, it gets in the way or in this case, skews the data.  If I enter somebodys birthday in CRM.  I don't want the date to be a day off just because of what time it was and what time zone I happened to be in when I entered it.  Really frustrating.

What CRM needs then is another data type that ignores time all together.  That would be a better design.
0
 
LVL 1

Author Closing Comment

by:GaryRasmussen
ID: 35321800
Unfortunately just a bad design IMO
0

Featured Post

3 Use Cases for Connected Systems

Our Dev teams are like yours. They’re continually cranking out code for new features/bugs fixes, testing, deploying, testing some more, responding to production monitoring events and more. It’s complex. So, we thought you’d like to see what’s working for us.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Note: You must have administrative privileges in order to create/edit Roles. Salesforce.com (http://www.salesforce.com/) (SFDC) is a cloud-based customer relationship management (CRM) system. It is a database most commonly used by sales and marke…
Note: You must have administrative privileges in order to create/edit Sharing Rules. Salesforce.com (http://www.salesforce.com) (SFDC) is a cloud-based customer relationship management (CRM) system. It is a database most commonly used by sales an…
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

813 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now