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Dynamics CRM Dates

Posted on 2010-08-20
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Last Modified: 2013-11-24
When you put a date like 8/12/10 into a CRM window, it might save as 8/12/10 5:00am because the guy who did it lives in the Eastern Timezone, 5 hours off GMT).  Then when someone in the Pacific timezone pulls up this record, it has a 5-hour offset, it computes for their local time 8 hours different (because they are 8 hours off GMT).  So it takes 8/12/10 5am and computes 8/11/10 9pm, and then displays "8/11/10", a whole day different.  Is this a bug?  How can I get around this problem as it is a really big problem.
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Question by:GaryRasmussen
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by:59cal
ID: 33489545
Hi,

See this blog. Its as designed

http://microsoft-crm.spaces.live.com/blog/cns!A2586C4AB938C065!1253.entry

The only way round this i can think of is to set all the users time-zone settings to be the same (i.e. Pacific Time)
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GaryRasmussen earned 0 total points
ID: 33489607
Thanks,

I read several blogs like this before posting.

I realize this is by design but I am flabbergasted by this design.  Why would you want users talking to customers on the phone and telling them that they were a day late on their mortgage payment when they were not?

Using time zones like this makes sense but there are lots of times when we not only don't care about the time, it gets in the way or in this case, skews the data.  If I enter somebodys birthday in CRM.  I don't want the date to be a day off just because of what time it was and what time zone I happened to be in when I entered it.  Really frustrating.

What CRM needs then is another data type that ignores time all together.  That would be a better design.
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Author Closing Comment

by:GaryRasmussen
ID: 35321800
Unfortunately just a bad design IMO
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