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Backup Exec and Exchange 2007 SP2 Restore Failed

Posted on 2010-08-20
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Last Modified: 2013-12-01
i'm new to Backup exec and i has the following issue

i have recently installed Backup exec 12.5 on member server of our domain, installed exchange management tools 32 bits and installed,and Microsoft Exchange Server MAPI Client and Collaboration Data Objects (MAPI/CDO) are installed on the Exchange 2007 Server  and on Backup exec server

the account that i used to backup exchange 2007 is member of the following groups
Domain Admin
Exchange Organization Administrator
Exchange View Only Administrator
Member of local administrators group in the Exchange server

the Exchange server is has HUB, CAS, and Mailbox roles installed

for the backup exec device
i created a new Backup-to-disk folder, this folder is Shared folder in another server(member of the same domain, and the backup account have full access on it) than the Exchange server and Backup exec server

i can Backup all storage groups on the exchange server, but the issue that i can't restore any thing, when i try to restore any mailbox i get the below error

Completed status: Failed
Final error: 0xe000848c - Unable to attach to a resource.  Make sure that all selected resources exist and are online, and then try again.
Final error category: Resource Errors

any help is highly appreciated
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Question by:Mahmoud Sabry
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Expert Comment

by:frogmanalien
ID: 33490955
It's probably worth trying to restore the DB's to a recovery storage group - this should eliminate any permissions problems, etc. - then you can try recovering the individual mailbox (just in case there is a bad item in the mailbox) - http://seer.entsupport.symantec.com/docs/343448.htm 
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by:Mahmoud Sabry
ID: 33491042
Thank you for your replay
i don't want to go recovery storage group now, it will be the latest choice for me. but i think the issue not in the Exchange server, as there are no logs at all in the exchange server regarding the restore, but when  i start to backup exchange storage groups, there are about new 20 event log generated in the Exchange event viewer

so i think the restore job didn't affect Exchange server at all, and the issue is in the Backup Exec

thank you again for any help
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Expert Comment

by:Dunedan79
ID: 33524100
Does your service account have an active mailbox? You will want to have a service account that is mail enabled.
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Accepted Solution

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Mahmoud Sabry earned 0 total points
ID: 33526407
thank you all for your replies
 i solved the issue, i followed the steps in the following article

 
http://seer.entsupport.symantec.com/docs/305539.htm 



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