Exchange 2010 Transport Rule to replace sender address?

Posted on 2010-08-20
Last Modified: 2012-05-11
Here's what I am looking to do.  We are a software company that also provides IT support.  We want our clients to be able to send an email to one general address, but use transport rules in exchange to redirect emails to specific distribution groups such as itsupport@... or softwaresupport@... based on keywords in the subject.  This is working great currently, however when I "reply to all" on that email it includes the client email AND the general address that the client sent the email to.

I was wondering if there is a way to configure exchange using these transport rules or other methods to replace the sender address with the address of the departments distribution group so that when a developer replies to all, it will only send to others in that group and not back to the general address.

If this doesn't make sense I apologize, feel free to ask me questions to clarify.  Thanks.
The problem is that no matter what when someone that
Question by:nexsyis
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3

Accepted Solution

craig_j_Lawrence earned 500 total points
ID: 33491443
The Exchange 2010 edge transport allows for both inbound and outbound address rewriting, take a look at the following article:

This should be able to do what you need

Expert Comment

ID: 33491756
you can do anything on exchange 2010.

have fun

Author Comment

ID: 33493523
Thanks Craig, I should have mentioned I am not using an edge server currently.  Can I install the edge server role on the same exchange box without causing any issues?
Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.


Expert Comment

ID: 33493562
Sadly no, the edge role cannot co locate with other roles.

Author Comment

ID: 33493694
Is there any way to remove a "to" recipient from an email without rewrite?

Expert Comment

ID: 33494243
not that I am aware of

Author Closing Comment

ID: 33494246
Wasn't a final solution, but it at least helped me understand I couldn't do what I was looking to do with my current exchange setup.  

Featured Post

Revamp Your Training Process

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Find out what you should include to make the best professional email signature for your organization.
This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…

691 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question