Solved

Laserjet 3500 doesn't manual duplex

Posted on 2010-08-21
4
964 Views
Last Modified: 2013-12-15
Hi,
I have a laserjet 3500 (plain, not an N). It is attached to a Windows sbs2003 server through USB cable. When attempting to duplex I get the little pop-up that explains how to orient the paper, so the software knows what's going on. I click OK. The printer just continues to print page after page into the output hopper like a regular job and doesn't stop to move paper for side 2. I don't have the ordiginal CD.
I have HP working it for a week with no results. They'have me try different drivers to no avail. I read that the original driver on the CD does bring duplexing back.
Any ideas where to get that original driver.
Is there a physical switch on the printer that is keeping this from happening?
Is there another color laserjet driver that I can substitute that would duplex.
0
Comment
Question by:MIkeRKaplan
  • 2
  • 2
4 Comments
 
LVL 38

Expert Comment

by:hdhondt
ID: 33494790
Drivers are available from this page, where you can also order the CD:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=315864&prodTypeId=18972&prodSeriesId=315862&swLang=8&taskId=135&swEnvOID=1005

I expect that the link to "HP color LaserJet 3500 printing system" will be the same, and it's a free download - unless the additional software on the CD somehow takes care of the manual duplexing. I would try the download first; if that does not work, then get the CD.
0
 

Author Comment

by:MIkeRKaplan
ID: 33507113
What you are telling me is to wait for HP support to lumber along and address my problem. I paid for the out of warranty support, but was looking for a quicker solutions. I'm going to leave this open and submit my solution when (or if) HP solves it. Maybe I can help someone else later on.
0
 
LVL 38

Expert Comment

by:hdhondt
ID: 33509289
I'm sorry, but I did not mention or imply HP support. I suggested a way to get the CD and a way to possibly fix the problem without the CD. I'm not sure what you're even talking about.
0
 

Accepted Solution

by:
MIkeRKaplan earned 0 total points
ID: 33545262
OK, here's the soution from HP out of warranty support. They put together a "beta" driver. (not sure what that menas). This is a driver for HP Laserjet 3500 (although the file name referred to a 3550).The version is 60.32.63.22.
It is important to note that the 3500 drivers previously used must be removed. This is done by opening Printers and Faxes. Delete the icon for the printer. CLick on File, click on Server Properties and click on the Drivers tab. Remove the clolor laserjet 3500 driver. A reboot may be necessary first to remove the driver. This has been tested only on XP but I am assured it will work on Server 2003, where it will run in production for me.  
Bottom line, Manual duplexing can work if you keep trying to find a solution.
Not: this is not a Windows certified driver, but I used it any way and am very happy.
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Printing problem 2 97
Document attributes in windows print log 9 48
Print Jobs Hangting Out For A Long Time 3 29
3D Printing Options 2 13
How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
In a recent question (https://www.experts-exchange.com/questions/28997919/Pagination-in-Adobe-Acrobat.html) here at Experts Exchange, a member asked how to add page numbers to a PDF file using Adobe Acrobat XI Pro. This short video Micro Tutorial sh…
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…

825 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question