Windows 7 freezes
Posted on 2010-08-21
An employee has a Lenovo ProBook laptop running Windows 7 Pro and office 2003 Pro. This computer belongs to a blind person that uses Jaws (screen reader) and every time she tries to save a document either in excel or word, it freezes for one minute or two then it responses. Since she is unable to see the screen, everything is command and tabs so there is no mouse involve. So her typical step: she goes to File (alt+F) then she arrows down to Save As, after the Save As screen pops up, she tabs 4 times to reach the "Save in" pull down menu and then that is when it freezes. It get stuck on Cancel.
Several thing that I have tried to resolve this:
-Updated Office 2003 with its latest updates
-Turn Jaws off
-Uninstall and reinstall office 2003
-Look at event view logs and only error display is word not responding
Thank you so much for your time.