Solved

Quickbooks Online Backup application will not reinstall

Posted on 2010-08-21
3
454 Views
Last Modified: 2012-05-10
On Windows SBS 2003 server a Quickbooks Online Backup application will not reinstall. We had Quickbooks Online Backup application that was a perk for having an Enterprise Tech support package. The free with the Enterprise package reached the maximum storage point so we bought the service. After uninstalling the 1st Online backup installation to reset it to the purchase service which was the same application. It installs from OnlineBackup_QuickBooks.msi installer. Then when you try to use it you get an error: "Your installation was not finished. A connection will be made to the Data Center to complete the installation." Now I have been on the phone with Quickbooks Online Tech support and they couldn't get it to install again. So here I am trying to see if someone has ever had a problem like this and made ithe installer work.
0
Comment
Question by:krmerker
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 17

Expert Comment

by:sgsm81
ID: 33494381
Have you asked them for a manual uninstallation program or procedure to follow to ensure you have removed all references ?

Also enable logging on your system and check event log to see why it cannot communicate with their data centre (potentially)
0
 

Author Comment

by:krmerker
ID: 33601818
There was a problem with the account number - - even though it would reissue another password.
Found this out by trying to install it on another computer and the same thing happen. The Data Center kicked back the account number. A wierd computer clitch.
0
 

Accepted Solution

by:
krmerker earned 0 total points
ID: 33601823
There was a problem with the account number - - even though it would reissue another password.
Found this out by trying to install it on another computer and the same thing happen. The Data Center kicked back the account number. A wierd computer clitch.
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The problem of the system drive in SBS 2003 getting full continues to be an issue, even though SBS 2008 and SBS 2011 are both in the market place.  There are several solutions to this, including adding additional drive space or using third party uti…
While rebooting windows server 2003 server , it's showing "active directory rebuilding indices please wait" at startup. It took a little while for this process to complete and once we logged on not all the services were started so another reboot is …
In this video, viewers are given an introduction to using the Windows 10 Snipping Tool, how to quickly locate it when it's needed and also how make it always available with a single click of a mouse button, by pinning it to the Desktop Task Bar. Int…
Add bar graphs to Access queries using Unicode block characters. Graphs appear on every record in the color you want. Give life to numbers. Hopes this gives you ideas on visualizing your data in new ways ~ Create a calculated field in a query: …

615 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question