thetraveler359
asked on
Exchange 2010 database won't mount - Error 0x6d9
Hi Experts,
I am running a single Exchange 2010 server on Windows 2008 R2. It's been running fine, but tonight decided to apply some security updates to windows. After rebooting, the exchange databases (mailbox and public folders) came up dismounted. I uninstalled the security patches but they still won't mount. THANK YOU for any help!
Trying to mount manually, I get this error:
--------------------------
Microsoft Exchange Error
--------------------------
Failed to mount database 'Exchange 2010 Mailbox Database'.
Exchange 2010 Mailbox Database
Failed
Error:
The RPC query to retrieve the copy status for Database Exchange 2010 Mailbox Database failed. The service might not be running. Error message: A server-side administrative operation has failed. The Microsoft Exchange Replication service may not be running on server MAILSERVER.DOMAIN.com. Specific RPC error message: Error 0x6d9 (There are no more endpoints available from the endpoint mapper) from cli_GetCopyStatusEx2
--------------------------
OK
--------------------------
I ran a healthcheck
The only thing that came back was an error stating "Active Directory domain 'DOMAIN' has an unrecognized Exchange signature". From what I read, this is actually a bug that there is no problem???
I ran eseutil /mh
As far as I can tell, came back clean or at least it wasn't a dirty shutdown:
DATABASE HEADER:
Checksum Information:
Expected Checksum: 0x0ead93c2
Actual Checksum: 0x0ead93c2
Fields:
File Type: Database
Checksum: 0xead93c2
Format ulMagic: 0x89abcdef
Engine ulMagic: 0x89abcdef
Format ulVersion: 0x620,17
Engine ulVersion: 0x620,17
Created ulVersion: 0x620,17
DB Signature: Create time:03/30/2010 10:51:51 Rand:3058294 Computer:
cbDbPage: 32768
dbtime: 278928513 (0x10a01c81)
State: Clean Shutdown
Log Required: 0-0 (0x0-0x0)
Log Committed: 0-0 (0x0-0x0)
Log Recovering: 0 (0x0)
GenMax Creation: 00/00/1900 00:00:00
Shadowed: Yes
Last Objid: 59285
Scrub Dbtime: 0 (0x0)
Scrub Date: 00/00/1900 00:00:00
Repair Count: 0
Repair Date: 00/00/1900 00:00:00
Old Repair Count: 0
Last Consistent: (0x2CF99,6CF,D9) 08/21/2010 19:25:17
Last Attach: (0x2ACF0,9,86) 08/10/2010 10:38:04
Last Detach: (0x2CF99,6CF,D9) 08/21/2010 19:25:17
Dbid: 1
Log Signature: Create time:03/30/2010 10:51:51 Rand:3087173 Computer:
OS Version: (6.1.7600 SP 0 NLS 60101.60101)
Previous Full Backup:
Log Gen: 183870-183890 (0x2ce3e-0x2ce52) - OSSnapshot
Mark: (0x2CE53,8,16)
Mark: 08/20/2010 21:00:10
Previous Incremental Backup:
Log Gen: 0-0 (0x0-0x0)
Mark: (0x0,0,0)
Mark: 00/00/1900 00:00:00
Previous Copy Backup:
Log Gen: 0-0 (0x0-0x0)
Mark: (0x0,0,0)
Mark: 00/00/1900 00:00:00
Previous Differential Backup:
Log Gen: 0-0 (0x0-0x0)
Mark: (0x0,0,0)
Mark: 00/00/1900 00:00:00
Current Full Backup:
Log Gen: 0-0 (0x0-0x0)
Mark: (0x0,0,0)
Mark: 00/00/1900 00:00:00
Current Shadow copy backup:
Log Gen: 0-0 (0x0-0x0)
Mark: (0x0,0,0)
Mark: 00/00/1900 00:00:00
cpgUpgrade55Format: 0
cpgUpgradeFreePages: 0
cpgUpgradeSpaceMapPages: 0
ECC Fix Success Count: none
Old ECC Fix Success Count: none
ECC Fix Error Count: none
Old ECC Fix Error Count: none
Bad Checksum Error Count: none
Old bad Checksum Error Count: none
Last checksum finish Date: 00/00/1900 00:00:00
Current checksum start Date: 00/00/1900 00:00:00
Current checksum page: 0
I ran dcdiag /test:dns
Came back with a failure on the RReg
Directory Server Diagnosis
Performing initial setup:
* Identified AD Forest.
Done gathering initial info.
Doing initial required tests
Testing server: Default-First-Site-Name\SE
Starting test: Connectivity
......................... SERVERNAME passed test Connectivity
Doing primary tests
Testing server: Default-First-Site-Name\SE
Starting test: DNS
DNS Tests are running and not hung. Please wait a few minutes...
......................... SERVERNAME passed test DNS
Running partition tests on : ForestDnsZones
Running partition tests on : DomainDnsZones
Running partition tests on : Schema
Running partition tests on : Configuration
Running partition tests on : DOMAIN
Running enterprise tests on : DOMAIN.com
Starting test: DNS
Test results for domain controllers:
DC: SERVERNAME.DOMAIN.com
Domain: DOMAIN.com
TEST: Records registration (RReg)
Network Adapter
[00000006] Broadcom BCM5709C NetXtreme II GigE (NDIS VBD Clien
t):
Warning:
Missing CNAME record at DNS server DOMAIN CONTROLLER IP ADDRESS:
d8e3302e-12f5-46d8-9578-c7
Warning:
Missing A record at DNS server DOMAIN CONTROLLER IP ADDRESS:
DC.DOMAIN.com
Error:
Missing SRV record at DNS server DC IP:
_ldap._tcp.DOMAIN.com
Error:
Missing SRV record at DNS server DC IP:
_ldap._tcp.a8fdf37e-4ccc-4
dcs.DOMAIN.com
Error:
Missing SRV record at DNS server DC IP:
_kerberos._tcp.dc._msdcs.D
Error:
Missing SRV record at DNS server DC IP:
_ldap._tcp.dc._msdcs.DOMAI
Error:
Missing SRV record at DNS server DC IP:
_kerberos._tcp.DOMAIN.com
Error:
Missing SRV record at DNS server DC IP:
_kerberos._udp.DOMAIN.com
Error:
Missing SRV record at DNS server DC IP:
_kpasswd._tcp.DOMAIN.com
Error:
Missing SRV record at DNS server DC IP:
_ldap._tcp.Default-First-S
Error:
Missing SRV record at DNS server DC IP:
_kerberos._tcp.Default-Fir
Error:
Missing SRV record at DNS server DC IP:
_ldap._tcp.Default-First-S
Error:
Missing SRV record at DNS server DC IP:
_kerberos._tcp.Default-Fir
Error:
Missing SRV record at DNS server DC IP:
_ldap._tcp.gc._msdcs.DOMAI
Warning:
Missing A record at DNS server DC IP:
gc._msdcs.DOMAIN.com
Error:
Missing SRV record at DNS server DC IP:
_gc._tcp.Default-First-Sit
Error:
Missing SRV record at DNS server DC IP:
_ldap._tcp.Default-First-S
Error:
Missing SRV record at DNS server DC IP:
_ldap._tcp.pdc._msdcs.DOMA
Error: Record registrations cannot be found for all the network
adapters
Summary of DNS test results:
Auth Basc Forw Del Dyn RReg Ext
__________________________
Domain: DOMAIN.com
DOMAIN CONTROLLER SERVER PASS PASS PASS PASS PASS FAIL n/a
......................... DOMAIN.com failed test DNS
I tried restarting the Microsoft Exchange Search Indexer service but it won't restart. It comes up started upon bootup, but I read somewhere a restart might help, but trying to restart, it just hangs on stopping.
I am running a single Exchange 2010 server on Windows 2008 R2. It's been running fine, but tonight decided to apply some security updates to windows. After rebooting, the exchange databases (mailbox and public folders) came up dismounted. I uninstalled the security patches but they still won't mount. THANK YOU for any help!
Trying to mount manually, I get this error:
--------------------------
Microsoft Exchange Error
--------------------------
Failed to mount database 'Exchange 2010 Mailbox Database'.
Exchange 2010 Mailbox Database
Failed
Error:
The RPC query to retrieve the copy status for Database Exchange 2010 Mailbox Database failed. The service might not be running. Error message: A server-side administrative operation has failed. The Microsoft Exchange Replication service may not be running on server MAILSERVER.DOMAIN.com. Specific RPC error message: Error 0x6d9 (There are no more endpoints available from the endpoint mapper) from cli_GetCopyStatusEx2
--------------------------
OK
--------------------------
I ran a healthcheck
The only thing that came back was an error stating "Active Directory domain 'DOMAIN' has an unrecognized Exchange signature". From what I read, this is actually a bug that there is no problem???
I ran eseutil /mh
As far as I can tell, came back clean or at least it wasn't a dirty shutdown:
DATABASE HEADER:
Checksum Information:
Expected Checksum: 0x0ead93c2
Actual Checksum: 0x0ead93c2
Fields:
File Type: Database
Checksum: 0xead93c2
Format ulMagic: 0x89abcdef
Engine ulMagic: 0x89abcdef
Format ulVersion: 0x620,17
Engine ulVersion: 0x620,17
Created ulVersion: 0x620,17
DB Signature: Create time:03/30/2010 10:51:51 Rand:3058294 Computer:
cbDbPage: 32768
dbtime: 278928513 (0x10a01c81)
State: Clean Shutdown
Log Required: 0-0 (0x0-0x0)
Log Committed: 0-0 (0x0-0x0)
Log Recovering: 0 (0x0)
GenMax Creation: 00/00/1900 00:00:00
Shadowed: Yes
Last Objid: 59285
Scrub Dbtime: 0 (0x0)
Scrub Date: 00/00/1900 00:00:00
Repair Count: 0
Repair Date: 00/00/1900 00:00:00
Old Repair Count: 0
Last Consistent: (0x2CF99,6CF,D9) 08/21/2010 19:25:17
Last Attach: (0x2ACF0,9,86) 08/10/2010 10:38:04
Last Detach: (0x2CF99,6CF,D9) 08/21/2010 19:25:17
Dbid: 1
Log Signature: Create time:03/30/2010 10:51:51 Rand:3087173 Computer:
OS Version: (6.1.7600 SP 0 NLS 60101.60101)
Previous Full Backup:
Log Gen: 183870-183890 (0x2ce3e-0x2ce52) - OSSnapshot
Mark: (0x2CE53,8,16)
Mark: 08/20/2010 21:00:10
Previous Incremental Backup:
Log Gen: 0-0 (0x0-0x0)
Mark: (0x0,0,0)
Mark: 00/00/1900 00:00:00
Previous Copy Backup:
Log Gen: 0-0 (0x0-0x0)
Mark: (0x0,0,0)
Mark: 00/00/1900 00:00:00
Previous Differential Backup:
Log Gen: 0-0 (0x0-0x0)
Mark: (0x0,0,0)
Mark: 00/00/1900 00:00:00
Current Full Backup:
Log Gen: 0-0 (0x0-0x0)
Mark: (0x0,0,0)
Mark: 00/00/1900 00:00:00
Current Shadow copy backup:
Log Gen: 0-0 (0x0-0x0)
Mark: (0x0,0,0)
Mark: 00/00/1900 00:00:00
cpgUpgrade55Format: 0
cpgUpgradeFreePages: 0
cpgUpgradeSpaceMapPages: 0
ECC Fix Success Count: none
Old ECC Fix Success Count: none
ECC Fix Error Count: none
Old ECC Fix Error Count: none
Bad Checksum Error Count: none
Old bad Checksum Error Count: none
Last checksum finish Date: 00/00/1900 00:00:00
Current checksum start Date: 00/00/1900 00:00:00
Current checksum page: 0
I ran dcdiag /test:dns
Came back with a failure on the RReg
Directory Server Diagnosis
Performing initial setup:
* Identified AD Forest.
Done gathering initial info.
Doing initial required tests
Testing server: Default-First-Site-Name\SE
Starting test: Connectivity
......................... SERVERNAME passed test Connectivity
Doing primary tests
Testing server: Default-First-Site-Name\SE
Starting test: DNS
DNS Tests are running and not hung. Please wait a few minutes...
......................... SERVERNAME passed test DNS
Running partition tests on : ForestDnsZones
Running partition tests on : DomainDnsZones
Running partition tests on : Schema
Running partition tests on : Configuration
Running partition tests on : DOMAIN
Running enterprise tests on : DOMAIN.com
Starting test: DNS
Test results for domain controllers:
DC: SERVERNAME.DOMAIN.com
Domain: DOMAIN.com
TEST: Records registration (RReg)
Network Adapter
[00000006] Broadcom BCM5709C NetXtreme II GigE (NDIS VBD Clien
t):
Warning:
Missing CNAME record at DNS server DOMAIN CONTROLLER IP ADDRESS:
d8e3302e-12f5-46d8-9578-c7
Warning:
Missing A record at DNS server DOMAIN CONTROLLER IP ADDRESS:
DC.DOMAIN.com
Error:
Missing SRV record at DNS server DC IP:
_ldap._tcp.DOMAIN.com
Error:
Missing SRV record at DNS server DC IP:
_ldap._tcp.a8fdf37e-4ccc-4
dcs.DOMAIN.com
Error:
Missing SRV record at DNS server DC IP:
_kerberos._tcp.dc._msdcs.D
Error:
Missing SRV record at DNS server DC IP:
_ldap._tcp.dc._msdcs.DOMAI
Error:
Missing SRV record at DNS server DC IP:
_kerberos._tcp.DOMAIN.com
Error:
Missing SRV record at DNS server DC IP:
_kerberos._udp.DOMAIN.com
Error:
Missing SRV record at DNS server DC IP:
_kpasswd._tcp.DOMAIN.com
Error:
Missing SRV record at DNS server DC IP:
_ldap._tcp.Default-First-S
Error:
Missing SRV record at DNS server DC IP:
_kerberos._tcp.Default-Fir
Error:
Missing SRV record at DNS server DC IP:
_ldap._tcp.Default-First-S
Error:
Missing SRV record at DNS server DC IP:
_kerberos._tcp.Default-Fir
Error:
Missing SRV record at DNS server DC IP:
_ldap._tcp.gc._msdcs.DOMAI
Warning:
Missing A record at DNS server DC IP:
gc._msdcs.DOMAIN.com
Error:
Missing SRV record at DNS server DC IP:
_gc._tcp.Default-First-Sit
Error:
Missing SRV record at DNS server DC IP:
_ldap._tcp.Default-First-S
Error:
Missing SRV record at DNS server DC IP:
_ldap._tcp.pdc._msdcs.DOMA
Error: Record registrations cannot be found for all the network
adapters
Summary of DNS test results:
Auth Basc Forw Del Dyn RReg Ext
__________________________
Domain: DOMAIN.com
DOMAIN CONTROLLER SERVER PASS PASS PASS PASS PASS FAIL n/a
......................... DOMAIN.com failed test DNS
I tried restarting the Microsoft Exchange Search Indexer service but it won't restart. It comes up started upon bootup, but I read somewhere a restart might help, but trying to restart, it just hangs on stopping.
Check the TCP/IP configuration of the network card, is it using a valid Windows DNS server for DNS resolution? It should only have internal addresses.
Check the DC's as well. If you make changes rester the NETLOGON service (or do a full server restart)
Check the DC's as well. If you make changes rester the NETLOGON service (or do a full server restart)
When you ran the updates, did you update any hardware drivers? Check the update logs.
Broadcom BCM5709C NetXtreme II GigE
Check the install date of the current drivers on the above card and if recently updated roll back. May not have been a problem with the security patches but rather a problem with your network card / drivers.
Broadcom BCM5709C NetXtreme II GigE
Check the install date of the current drivers on the above card and if recently updated roll back. May not have been a problem with the security patches but rather a problem with your network card / drivers.
If the database is in clean shutdown. Move all the logs to other location and then try to mount.
check this.
https://www.experts-exchange.com/questions/25392271/Excahnge-2010-won't-mount-the-new-Store-I-created.html
check this.
https://www.experts-exchange.com/questions/25392271/Excahnge-2010-won't-mount-the-new-Store-I-created.html
ASKER CERTIFIED SOLUTION
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ASKER
Thank you for all the responses! I really appreciate it. I did check out the suggestions (my permissions were fine, didn't do any hardware driver updates and luckily didn't get to having to try moving the log files)
Turned out to, I think, be DNS related. I did do a dcdiag /fix and that seems to have done the trick. I'm not sure if there was something else going on as well, though, as on the next reboot I did after I posted here, a lot of the Exchange services didn't start up. I did the fix, rebooted again, and got it mounted after that.
Could a service have been showing as running but not actually running/started?
Regardless, just glad it's working again, and before this Monday morning when everyone would be in an uproar to have mail going! Thank you again!
Turned out to, I think, be DNS related. I did do a dcdiag /fix and that seems to have done the trick. I'm not sure if there was something else going on as well, though, as on the next reboot I did after I posted here, a lot of the Exchange services didn't start up. I did the fix, rebooted again, and got it mounted after that.
Could a service have been showing as running but not actually running/started?
Regardless, just glad it's working again, and before this Monday morning when everyone would be in an uproar to have mail going! Thank you again!
ASKER
I'm sorry demazter, I probably should have given you partial credit as you were pointing in the right direction too.
start > run > services.msc
Press F5 and refresh.
also monitor the event log \windows\system
Lot many times the services need to be refreshed to make sure it's Started / starting / or Stopping state's.
thanks for the points.
Press F5 and refresh.
also monitor the event log \windows\system
Lot many times the services need to be refreshed to make sure it's Started / starting / or Stopping state's.
thanks for the points.
http://support.microsoft.com/kb/971256