Solved

Looking for a great IVR system to host my service

Posted on 2010-08-22
9
476 Views
Last Modified: 2013-11-09
I need to write myself an Integrated Voice Response system, but am holding off on writing it until I finf the right platform.  I have found Voice Shot (www.voiceshot.com) to be pretty good.  But it lacks speech recognition, text to speech.  So I want to consider other possibilities before I start coding.

Do you know of any other options?

I assume Voice Shot's technology is not that unique and that others have offerings as well.  Please let me know.

I mainly want the caller to interact with my menu of options with the phone keypad, but would not want to start from scratch the day I decided I needed voice rec.  Also, the text to speech I would like to have on version 1.0 of my service.

Let me know...

I do not think I need a VOIP solution.  Voice Shot may use POTS lines, and this is probably preferred.  


Thanks,
newbieweb
0
Comment
Question by:newbieweb
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
9 Comments
 
LVL 13

Accepted Solution

by:
luc_roy earned 500 total points
ID: 33504863
Look a Free PBX, it's an Asterisk based solution and will let you use SIP or POTS with the addition of ATA's or internal FXO cards.

It's a great free product with a ton of web support.
0
 

Author Comment

by:newbieweb
ID: 33505048
It sounds interesting, but I don't get it.

What hardware do I need to buy?  I'd want the ability for up to four concurrent phone calls at once...
0
 
LVL 13

Assisted Solution

by:luc_roy
luc_roy earned 500 total points
ID: 33505357
Here is something i posted a few months ago.  You can install this free software on a PC or laptop.  I like useing an old laptop because it thenhas an internal UPS.  Look at voicepulse.com for sip service.  You get 4 lines and one number for $11 per month.
 
I would use trixbox as my platform for my Asterisk call manager. It uses a great web GUI (Free PBX) on top of it and that makes the trunks and devices much easier to configure for the average user.

http://www.trixbox.org/

The guide trixbox without tears is a great step by step guide to configure your trixbox and get it up and running in a few hours.

http://dumbme.mbit.com.au/trixbox/trixbox_without_tears.pdf

Many of the devices and providers have developed plugins to assist or in some cases do the work for you in getting configured.
0
NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

 

Author Comment

by:newbieweb
ID: 33505429
That's amazing!

I could get 4 lines (are the VOIP?) for $11 per month.  I understand what a PBX does.

So I could have 4 outside callers call at the same time and contact my IVR at the same time?  Wow!

The last question is what IVR program do I use that would then manage the call?

Does this all really cost $11 per month?!
0
 
LVL 13

Assisted Solution

by:luc_roy
luc_roy earned 500 total points
ID: 33505479
the trixbox CD that  you download will install free pbx and Asterisk.  Asterisk has it's own internal IVR.

Here is a step guide to setting up an IVR (http://www.freepbx.org/support/documentation/administration-guide/creating-an-ivr), if your read this it will become clear.
0
 

Author Comment

by:newbieweb
ID: 33505585
This looks really great.  But what are the odds I can set it up without needing to read that tribox manual?  It looks pretty complicated, as I know nothing about VOIP (yet).

Do these things install pretty automatically?  

Can the IVR write data to a database?  Do speech recognition?  Text to speech?  Just wondering...

0
 
LVL 13

Assisted Solution

by:luc_roy
luc_roy earned 500 total points
ID: 33505650
it's a auto install CD you will download.  I had never use it and had it installed and runing in less then an hour.  It's worth taking an old PC and trying it out.

TB comes with many reports so you can always export those to a DB, it also writes to MY SQL, that is the back end.

voice recognition
http://www.lumenvox.com/support/videos/installation/vid02_summary.aspx

Text to speach is another thirt party app
0
 

Author Comment

by:newbieweb
ID: 33505680
Thanks a lot!  You will help me get in business! :)
0
 
LVL 13

Expert Comment

by:luc_roy
ID: 33505695
make sure you look at this document, it has some great info

http://dumbme.mbit.com.au/trixbox/trixbox_without_tears.pdf
0

Featured Post

Secure Your Active Directory - April 20, 2017

Active Directory plays a critical role in your company’s IT infrastructure and keeping it secure in today’s hacker-infested world is a must.
Microsoft published 300+ pages of guidance, but who has the time, money, and resources to implement? Register now to find an easier way.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Choosing a motherboard 10 98
Virus On motherboard 6 109
Cannot start vm in Hyper-V 18 99
QoS for Voip 7 85
System overheating may become a serious problem if not taken care of at the proper time. I am writing this article because I faced a similar problem. Intro All electronic devices produce heat, but computers are a special case - the processors bo…
Implementing Avaya's One-X portal is pretty painless, until you want to deploy this to the Android and iPhone clients when these clients are outside of your network. The clients will also work within your local network. Here is our experience and so…
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…
Are you ready to implement Active Directory best practices without reading 300+ pages? You're in luck. In this webinar hosted by Skyport Systems, you gain insight into Microsoft's latest comprehensive guide, with tips on the best and easiest way…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question