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Looking for a great IVR system to host my service

Posted on 2010-08-22
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Last Modified: 2013-11-09
I need to write myself an Integrated Voice Response system, but am holding off on writing it until I finf the right platform.  I have found Voice Shot (www.voiceshot.com) to be pretty good.  But it lacks speech recognition, text to speech.  So I want to consider other possibilities before I start coding.

Do you know of any other options?

I assume Voice Shot's technology is not that unique and that others have offerings as well.  Please let me know.

I mainly want the caller to interact with my menu of options with the phone keypad, but would not want to start from scratch the day I decided I needed voice rec.  Also, the text to speech I would like to have on version 1.0 of my service.

Let me know...

I do not think I need a VOIP solution.  Voice Shot may use POTS lines, and this is probably preferred.  


Thanks,
newbieweb
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Question by:newbieweb
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9 Comments
 
LVL 13

Accepted Solution

by:
luc_roy earned 500 total points
ID: 33504863
Look a Free PBX, it's an Asterisk based solution and will let you use SIP or POTS with the addition of ATA's or internal FXO cards.

It's a great free product with a ton of web support.
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Author Comment

by:newbieweb
ID: 33505048
It sounds interesting, but I don't get it.

What hardware do I need to buy?  I'd want the ability for up to four concurrent phone calls at once...
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LVL 13

Assisted Solution

by:luc_roy
luc_roy earned 500 total points
ID: 33505357
Here is something i posted a few months ago.  You can install this free software on a PC or laptop.  I like useing an old laptop because it thenhas an internal UPS.  Look at voicepulse.com for sip service.  You get 4 lines and one number for $11 per month.
 
I would use trixbox as my platform for my Asterisk call manager. It uses a great web GUI (Free PBX) on top of it and that makes the trunks and devices much easier to configure for the average user.

http://www.trixbox.org/

The guide trixbox without tears is a great step by step guide to configure your trixbox and get it up and running in a few hours.

http://dumbme.mbit.com.au/trixbox/trixbox_without_tears.pdf

Many of the devices and providers have developed plugins to assist or in some cases do the work for you in getting configured.
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Author Comment

by:newbieweb
ID: 33505429
That's amazing!

I could get 4 lines (are the VOIP?) for $11 per month.  I understand what a PBX does.

So I could have 4 outside callers call at the same time and contact my IVR at the same time?  Wow!

The last question is what IVR program do I use that would then manage the call?

Does this all really cost $11 per month?!
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LVL 13

Assisted Solution

by:luc_roy
luc_roy earned 500 total points
ID: 33505479
the trixbox CD that  you download will install free pbx and Asterisk.  Asterisk has it's own internal IVR.

Here is a step guide to setting up an IVR (http://www.freepbx.org/support/documentation/administration-guide/creating-an-ivr), if your read this it will become clear.
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Author Comment

by:newbieweb
ID: 33505585
This looks really great.  But what are the odds I can set it up without needing to read that tribox manual?  It looks pretty complicated, as I know nothing about VOIP (yet).

Do these things install pretty automatically?  

Can the IVR write data to a database?  Do speech recognition?  Text to speech?  Just wondering...

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LVL 13

Assisted Solution

by:luc_roy
luc_roy earned 500 total points
ID: 33505650
it's a auto install CD you will download.  I had never use it and had it installed and runing in less then an hour.  It's worth taking an old PC and trying it out.

TB comes with many reports so you can always export those to a DB, it also writes to MY SQL, that is the back end.

voice recognition
http://www.lumenvox.com/support/videos/installation/vid02_summary.aspx

Text to speach is another thirt party app
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Author Comment

by:newbieweb
ID: 33505680
Thanks a lot!  You will help me get in business! :)
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LVL 13

Expert Comment

by:luc_roy
ID: 33505695
make sure you look at this document, it has some great info

http://dumbme.mbit.com.au/trixbox/trixbox_without_tears.pdf
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