Solved

Move users to new exchange database - bes (4) handsets need to be reactivated?

Posted on 2010-08-22
5
1,190 Views
Last Modified: 2012-05-10
Hi Experts,

When I move a user from 1 database to another, it appears that the bes user needs his handset reactivated.

Is there a way around this, or should it not happen in the first place?
0
Comment
Question by:MarkMichael
5 Comments
 
LVL 32

Accepted Solution

by:
endital1097 earned 350 total points
ID: 33495450
no, you may just need to restart the bes services to update the location of the mailbox
0
 
LVL 14

Assisted Solution

by:Shabarinath Ramadasan
Shabarinath Ramadasan earned 150 total points
ID: 33496115
Different database on same server creates problems.



BlackBerry server maps user mailboxes by using a process called worker treads. Each worker tread is cable of handling multiple mailboxes. Each BES server is capable of handling 100 worker treads and up to 2000 users. Blackberry version [4.0.4.5], is capable of mapping worker treads back to a user mailboxes when a mailbox gets moved to a different store by scanning the GAL for changes in the Server DN.BES users may not receive messages to their handheld device after a mailbox move if the MAPI32.DLL version is not consistent on your BES servers and Exchange servers.

Note:

Mailbox moves within the same server are not updated by BES and thus messages will not be received by handheld until BES services are restarted. This is because BES scans users mailboxes for changes in the Server DN. Since mailboxes are moved within the same server, BES is unware of the mailbox move. This is by design.

Cause:

BES servers must have the same DLL versions for the following files as your Exchange server otherwise BES will not be able to reflect the mailbox move and users will not receive messages to their handheld device. In addition, your Exchange server will also experience a memory leak if your Emsmdb32.dll version is also not consistent with your BES and Exchange server.

MAPI32.DLL
Emsmdb32.DLL
CDO.DLL



Resolution:

Update the following files on all your BES servers to match that of your Exchange server. Do not copy and paste these files, you must apply the entire service pack.

MAPI32.DLL
Emsmdb32.DLL
CDO.DLL


Extract from - http://msexchangetips.blogspot.com/2006/08/blackberry-enterprise-server-users-not.html


Check this link too.
http://supportforums.blackberry.com/t5/BlackBerry-Enterprise-Solution/Recently-updated-from-BES-4-3-exch-2003-to-BES-4-6-exch-2007-3/m-p/177590


Good Luck
Shaba
0
 
LVL 4

Expert Comment

by:Habeebmast7
ID: 33496458
You can try the below:

Put the user on the Static Mailbox Agent....this will prompt the Bes server to rescan the mailbox for the user.

Below are the steps to move the user to Static Agent.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB12766

Note: Putting the user on static agent is a temp solution, once the user is good, put him back on dynamic agent.

- Habeeb
0
 
LVL 4

Expert Comment

by:priyaexch
ID: 33500000
I suggest you go with Habeebmast7 solution. You can disable the static agants just before you are going to restart the blackberry services during any planned maintainance. But make sure you initiate just one static agent and assign all the users to the same the same static agent.
or
if you have decided to just restart the blackberry services,
then stop Router, dispatcher and controller
start Router, dispatcher and controller.
as per the recommendation from RIM.
After restart make sure the last contact time for all users keep updating continuously
0
 
LVL 15

Author Closing Comment

by:MarkMichael
ID: 33567866
Restarting services worked for me.

Thanks
0

Featured Post

Don't lose your head updating email signatures!

Do your end users still have the wrong email signature? Do email signature updates bore you or fill you with a sense of dread? You can make this a whole lot easier on yourself by trusting an Exclaimer email signature management solution. Over 50 million users do...so should you!

Join & Write a Comment

Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
In this video we show how to create a Contact in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Contact ta…
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…

747 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now