Solved

Move users to new exchange database - bes (4) handsets need to be reactivated?

Posted on 2010-08-22
5
1,195 Views
Last Modified: 2012-05-10
Hi Experts,

When I move a user from 1 database to another, it appears that the bes user needs his handset reactivated.

Is there a way around this, or should it not happen in the first place?
0
Comment
Question by:MarkMichael
5 Comments
 
LVL 32

Accepted Solution

by:
endital1097 earned 350 total points
ID: 33495450
no, you may just need to restart the bes services to update the location of the mailbox
0
 
LVL 14

Assisted Solution

by:Shabarinath Ramadasan
Shabarinath Ramadasan earned 150 total points
ID: 33496115
Different database on same server creates problems.



BlackBerry server maps user mailboxes by using a process called worker treads. Each worker tread is cable of handling multiple mailboxes. Each BES server is capable of handling 100 worker treads and up to 2000 users. Blackberry version [4.0.4.5], is capable of mapping worker treads back to a user mailboxes when a mailbox gets moved to a different store by scanning the GAL for changes in the Server DN.BES users may not receive messages to their handheld device after a mailbox move if the MAPI32.DLL version is not consistent on your BES servers and Exchange servers.

Note:

Mailbox moves within the same server are not updated by BES and thus messages will not be received by handheld until BES services are restarted. This is because BES scans users mailboxes for changes in the Server DN. Since mailboxes are moved within the same server, BES is unware of the mailbox move. This is by design.

Cause:

BES servers must have the same DLL versions for the following files as your Exchange server otherwise BES will not be able to reflect the mailbox move and users will not receive messages to their handheld device. In addition, your Exchange server will also experience a memory leak if your Emsmdb32.dll version is also not consistent with your BES and Exchange server.

MAPI32.DLL
Emsmdb32.DLL
CDO.DLL



Resolution:

Update the following files on all your BES servers to match that of your Exchange server. Do not copy and paste these files, you must apply the entire service pack.

MAPI32.DLL
Emsmdb32.DLL
CDO.DLL


Extract from - http://msexchangetips.blogspot.com/2006/08/blackberry-enterprise-server-users-not.html


Check this link too.
http://supportforums.blackberry.com/t5/BlackBerry-Enterprise-Solution/Recently-updated-from-BES-4-3-exch-2003-to-BES-4-6-exch-2007-3/m-p/177590


Good Luck
Shaba
0
 
LVL 4

Expert Comment

by:Habeebmast7
ID: 33496458
You can try the below:

Put the user on the Static Mailbox Agent....this will prompt the Bes server to rescan the mailbox for the user.

Below are the steps to move the user to Static Agent.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB12766

Note: Putting the user on static agent is a temp solution, once the user is good, put him back on dynamic agent.

- Habeeb
0
 
LVL 4

Expert Comment

by:priyaexch
ID: 33500000
I suggest you go with Habeebmast7 solution. You can disable the static agants just before you are going to restart the blackberry services during any planned maintainance. But make sure you initiate just one static agent and assign all the users to the same the same static agent.
or
if you have decided to just restart the blackberry services,
then stop Router, dispatcher and controller
start Router, dispatcher and controller.
as per the recommendation from RIM.
After restart make sure the last contact time for all users keep updating continuously
0
 
LVL 15

Author Closing Comment

by:MarkMichael
ID: 33567866
Restarting services worked for me.

Thanks
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

808 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question