Solved

Asterisk CRM integration

Posted on 2010-08-22
3
742 Views
Last Modified: 2013-11-12
I want to make project , i have billing system that contain customers data base ((usernams ,passwords,expiration dates, recharge details)) . I have my call center team that working through Elastix more than 15 Engineer , what i want is when any customer call my call center thay can see all his data in front of them , i made many researches and found that can be done through Vtiger crm or Suger crm integration with asterisk . So is that possible to do this ?

Thanks.............
0
Comment
Question by:tahasip
3 Comments
 
LVL 36

Accepted Solution

by:
grblades earned 250 total points
ID: 33498861
You can pretty much do what you want but if there is no asterisk plugin on the sugar (or other package you are using) website then you will have to write something yourself.
In the asterisk dialplan you can call an AGI program which then gets passed the callerid of the caller together with the person about to be dialed. This agi program can be written in any language you wish. You cal also use EAGI which allows you to have the program on a different piece of hardware.
0
 
LVL 2

Assisted Solution

by:asternic
asternic earned 250 total points
ID: 33530274
There are some tools to fire popups. I wrote some of them and they are used together with sugar or vtiger, but you have to write the hooks yourself.

Flash Operator Panel is open source http://www.asternic.org and can fire popups on call ringing state passing variables as the callerid. Version 2 is not open source (www.fop2.com) and it also can be used, there are some tutorials on the net about integration of both tools with vtiger or sugar.

Both tools use the asterisk manager interface to capture state events. If you want to code it yourself you will have to research about AMI usage. Using AGI is not well suited as you have to fire a popup on the browser, not on the server. It is possible to do hardcoded mappings for your extensions/agents on the server, but it is probably complex and error prone.

You can also pass an URL to the Queue application, and when the agent picks up the call and if the phone supports it, it will load that url. There are some softphones that have that feature.

0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The Zaptel people (www.zaptel.com) got kind of annoyed with the fact that they were getting bombarded with searches for the zaptel driver system for Asterisk (not to mention they own the trademark on zaptel). So, they kindly requested that Digium ch…
Almost all Internet protocol telephones have built-in switches at the back that allow you to connect your personal computer to one port and use the other port to connect your phone to to a Cisco switch.   Why we need to connect the PC to the pho…
This video explains how to create simple products associated to Magento configurable product and offers fast way of their generation with Store Manager for Magento tool.
Concerto provides fully managed cloud services and the expertise to provide an easy and reliable route to the cloud. Our best-in-class solutions help you address the toughest IT challenges, find new efficiencies and deliver the best application expe…

947 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now