Solved

Word not communicating with HP printer on macbook

Posted on 2010-08-22
5
478 Views
Last Modified: 2013-12-15
OK, I have a very strange printer problem. I just installed a HP photojet all-in-one printer, with the software that came with it, on a macbook. Hooked it up, printed a test page, checked the alignment, it was all set and ready to go according the HP software.  Printed a page from safari as well.

The wierd part is, it doesnt print from word. Actually, to be more specific, it only prints blank pages from word. I even tested printing from the default Mac text editor... still blank pages. It prints just fine to a printer on the network that I had setup, which is also a HP all-in-one (different model, quite a bit older).

Has anyone seen anything like this before and know a fix?

(I have already uninstalled and reinstalled the software, as well as trying to uninstall the software from the disk and let the mac pick drivers. I checked all cabling, and as I said, it prints test pages from the HP software suite as well as webpages from safari. I did not try reinstalling word, but I am not sure it will be an option because of lack of install disks. I did not try using a generic printer driver yet.)
0
Comment
Question by:ChrisFixesIT
  • 3
  • 2
5 Comments
 
LVL 4

Expert Comment

by:Bordeaux0113
ID: 33500041
What model is your HP printer and what version of Word are you running?
0
 
LVL 1

Author Comment

by:ChrisFixesIT
ID: 33502153
I failed to write that information down before leaving. It is a new macbook (1 year), so I am betting on word 2008 and I updated to the most recent version as I was leaving. I cannot recall the model number of the hp photosmart.


Any thoughts?

0
 
LVL 4

Accepted Solution

by:
Bordeaux0113 earned 500 total points
ID: 33502420
Hmm well I have looked online and there have been a lot of people posting and saying that they have also had problems with Word 2008 on a Macbook.
Here is what I found:
"When running on Leopard, Word 2008 and Word/PowerPoint/Excel 2004 may produce blank output for some printers. Microsoft, Apple, and various printer manufacturers are working on this issue and have resolved it in an issued update to Office 2008 and Office 2004."
Other than that I would suggest contacting Apple.
It's funn because you always get a robot apparently when you pick up but my girlfriend told me that if you yell at the robot that picks up, it will reconnect you to a human lol!!!
Best of luck...hope I helped...lelt me know how it goes Chris.
Regards,
Bordeaux0113
0
 
LVL 4

Expert Comment

by:Bordeaux0113
ID: 33502437
(I meant since they have resolved it in an issued update to Office 2008, then you could try updating your Office files?  Rather than just reinstalling your printer?
0
 
LVL 1

Author Comment

by:ChrisFixesIT
ID: 33503751
That is hilarious, I will have to call them just to try that.

Thank you so much for looking that up, I had googled the issue myself and did not find that information. I will be working on this again on wednesday. Will let you know how it goes.

Thanks Bordeaux!
0

Featured Post

Free Tool: Postgres Monitoring System

A PHP and Perl based system to collect and display usage statistics from PostgreSQL databases.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What do we know about Legacy Video Conferencing? - Full IT support needed! - Complicated systems at outrageous prices! - Intense training required! Highfive believes we need to embrace a new alternative.
Great sound, comfort and fit, excellent build quality, versatility, compatibility. These are just some of the many reasons for choosing a headset from Sennheiser.
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

820 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question