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Word not communicating with HP printer on macbook

Posted on 2010-08-22
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Last Modified: 2013-12-15
OK, I have a very strange printer problem. I just installed a HP photojet all-in-one printer, with the software that came with it, on a macbook. Hooked it up, printed a test page, checked the alignment, it was all set and ready to go according the HP software.  Printed a page from safari as well.

The wierd part is, it doesnt print from word. Actually, to be more specific, it only prints blank pages from word. I even tested printing from the default Mac text editor... still blank pages. It prints just fine to a printer on the network that I had setup, which is also a HP all-in-one (different model, quite a bit older).

Has anyone seen anything like this before and know a fix?

(I have already uninstalled and reinstalled the software, as well as trying to uninstall the software from the disk and let the mac pick drivers. I checked all cabling, and as I said, it prints test pages from the HP software suite as well as webpages from safari. I did not try reinstalling word, but I am not sure it will be an option because of lack of install disks. I did not try using a generic printer driver yet.)
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Question by:ChrisFixesIT
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5 Comments
 
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Expert Comment

by:Bordeaux0113
ID: 33500041
What model is your HP printer and what version of Word are you running?
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by:ChrisFixesIT
ID: 33502153
I failed to write that information down before leaving. It is a new macbook (1 year), so I am betting on word 2008 and I updated to the most recent version as I was leaving. I cannot recall the model number of the hp photosmart.


Any thoughts?

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Bordeaux0113 earned 2000 total points
ID: 33502420
Hmm well I have looked online and there have been a lot of people posting and saying that they have also had problems with Word 2008 on a Macbook.
Here is what I found:
"When running on Leopard, Word 2008 and Word/PowerPoint/Excel 2004 may produce blank output for some printers. Microsoft, Apple, and various printer manufacturers are working on this issue and have resolved it in an issued update to Office 2008 and Office 2004."
Other than that I would suggest contacting Apple.
It's funn because you always get a robot apparently when you pick up but my girlfriend told me that if you yell at the robot that picks up, it will reconnect you to a human lol!!!
Best of luck...hope I helped...lelt me know how it goes Chris.
Regards,
Bordeaux0113
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Expert Comment

by:Bordeaux0113
ID: 33502437
(I meant since they have resolved it in an issued update to Office 2008, then you could try updating your Office files?  Rather than just reinstalling your printer?
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Author Comment

by:ChrisFixesIT
ID: 33503751
That is hilarious, I will have to call them just to try that.

Thank you so much for looking that up, I had googled the issue myself and did not find that information. I will be working on this again on wednesday. Will let you know how it goes.

Thanks Bordeaux!
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