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blackberry prevent wipeout

Posted on 2010-08-22
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a user has this blackberry device that he can't remember his password... is there anyway to prevent wiping out the device?
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Question by:grnow
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by:slushm
slushm earned 400 total points
ID: 33497973
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by:Shabarinath Ramadasan
Shabarinath Ramadasan earned 200 total points
ID: 33498109
You can reset the device password through BES server

Good Luck
Shaba
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by:marektech
marektech earned 800 total points
ID: 33499457
To change a device password from the BlackBerry Enterprise Server,

1. Open the BlackBerry Enterprise Server Management console.

2. Right-click the user account that requires a password change.

3. Click IT Admin > Set Password and Lock.

4. In the Set Handheld Password and Lock window, type the new password into the New Password and New Password Again fields.

5. Click OK.

Note: It takes approximately 30 minutes for the new IT Policy to be sent to the device.

6. When the device receives the IT Policy, the following message is displayed:

New IT Policy Changed Over The Air. Would you like to accept?

7. Click OK. The user can now use the new password on the device.

SOURCE: http://www.blackberrycool.com/2005/10/23/changing-handheld-password-from-blackberry-enterprise-server/

Also if the user does not want to wipe due to the files on the Blackberry you could take out the memory card and copy the files off.
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by:
grnow earned 0 total points
ID: 33698179
in the end we wipe out the device... award points for suggestion
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