Windows Updates won't install

I have the following 2 updates that will not install on a Windows Vista Home Basic (32bit, SP2 Installed)

KB905866
KB978542

- I have tried to install them both through WIndows Update and as a stand alone update package (downloaded from Microsoft)
- I have also tried to install them in safe mode.
- I uninstalled the antivirus, antimalware, etc and re-tried the install
- I have ran the update readiness tool and then re-tried the updates

all of which failed, i even tried renaming the Download folder in c:%systemroot%\SoftwareDistribution\
to make sure it wasn't a corrupt download, but to no avail

I spoke to Microsoft and they got me to try and disable all services (other than MS ones) and startup items and then try to install the updates manually but this didn't work either.

If anyone knows a way to get these installed i would be very greatful.

regards

KYMD
LVL 1
kymd26Asked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

x
 
kymd26Connect With a Mentor Author Commented:
Because i couldn't get the updates to install i have installed Windows Live Mail, migrated the email over to that and deleted the shortcuts for the normal windows mail. I have also hidden those 2 updates.

So even though it isn't a fix it is a work around

thanks to everyone for there ideas

regards

KYMD
0
 
brettkmCommented:
Is it possible these updates have been superseded by newer updates?
0
 
kymd26Author Commented:
Maybe, wouldn't they no longer show up in windows updates if this were the case?
0
Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

 
brettkmCommented:
You would think so, but sometimes they don't.
0
 
ShaunCommented:
kymd26 - Both these updates relate to Windows Mail, i suspect if it is installed on your machine.

Could you Check and confirm if windows mail is present on this machine?

Another thing is - Both the Articles do not mention Home Basic 32-bit in the applies to list specifically but mention Home Basic 64-bit(just paranoid abt it ).
0
 
munvarjavedCommented:
Please download and try windows update repair tool and let me know whther it works

http://www.advantage-pc.com/?page_id=721
0
 
kymd26Author Commented:
Thanks for the comments

Windows Mail is present on the PC (and is being used for email). I realised that both these updates was related to windows mail but i have been reluctant to remove it/reinstall (because it is currently the mail client). I should also mention that it is a laptop which came pre-installed with vista.

i might give the windows update repair tool a go

cheers
0
 
kymd26Author Commented:
Quick Update

I tried the update repair tool but no go, after running it and restarting i had to re-download the updates and then when trying to install them it failed again

Also i have been speaking to MS Support and they have had me try a few things so i am thinking that it is an update that is compatible with Vista Home Basic 32bit
0
 
lexxprimeCommented:
does the windowsupdate.log file show any error codes?

try opening it and look at the bottom of the page

like 0x800f080d for example.... ill almost bet you have this one or the 0x80070490.

Sincerely Lexx
0
 
lexxprimeCommented:
you tried this one yet btw?

http://support.microsoft.com/kb/971058

Sincerely Lexx
0
 
kymd26Author Commented:
Hi

I have tried KB971058 but it dodn't help
I had a look at the logs and it showed error codes 800B0100 and one other
It also mentioned that it could not find the files specified (or required?)

so still no luck
0
 
lexxprimeCommented:
well if system update readiness tool does not fix it  and the exact error code is mentioned here )http://support.microsoft.com/kb/947821
its not likely to get solved... but yes workarounds can be nifty too.

Sincerely Lexx
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.