Solved

Windows Updates won't install

Posted on 2010-08-22
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Last Modified: 2012-05-10
I have the following 2 updates that will not install on a Windows Vista Home Basic (32bit, SP2 Installed)

KB905866
KB978542

- I have tried to install them both through WIndows Update and as a stand alone update package (downloaded from Microsoft)
- I have also tried to install them in safe mode.
- I uninstalled the antivirus, antimalware, etc and re-tried the install
- I have ran the update readiness tool and then re-tried the updates

all of which failed, i even tried renaming the Download folder in c:%systemroot%\SoftwareDistribution\
to make sure it wasn't a corrupt download, but to no avail

I spoke to Microsoft and they got me to try and disable all services (other than MS ones) and startup items and then try to install the updates manually but this didn't work either.

If anyone knows a way to get these installed i would be very greatful.

regards

KYMD
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Question by:kymd26
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12 Comments
 
LVL 7

Expert Comment

by:brettkm
ID: 33498499
Is it possible these updates have been superseded by newer updates?
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LVL 1

Author Comment

by:kymd26
ID: 33498532
Maybe, wouldn't they no longer show up in windows updates if this were the case?
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LVL 7

Expert Comment

by:brettkm
ID: 33498557
You would think so, but sometimes they don't.
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LVL 3

Expert Comment

by:Shaun
ID: 33499940
kymd26 - Both these updates relate to Windows Mail, i suspect if it is installed on your machine.

Could you Check and confirm if windows mail is present on this machine?

Another thing is - Both the Articles do not mention Home Basic 32-bit in the applies to list specifically but mention Home Basic 64-bit(just paranoid abt it ).
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LVL 2

Expert Comment

by:munvarjaved
ID: 33500216
Please download and try windows update repair tool and let me know whther it works

http://www.advantage-pc.com/?page_id=721
0
 
LVL 1

Author Comment

by:kymd26
ID: 33506766
Thanks for the comments

Windows Mail is present on the PC (and is being used for email). I realised that both these updates was related to windows mail but i have been reluctant to remove it/reinstall (because it is currently the mail client). I should also mention that it is a laptop which came pre-installed with vista.

i might give the windows update repair tool a go

cheers
0
 
LVL 1

Author Comment

by:kymd26
ID: 33507732
Quick Update

I tried the update repair tool but no go, after running it and restarting i had to re-download the updates and then when trying to install them it failed again

Also i have been speaking to MS Support and they have had me try a few things so i am thinking that it is an update that is compatible with Vista Home Basic 32bit
0
 
LVL 1

Expert Comment

by:lexxprime
ID: 33581382
does the windowsupdate.log file show any error codes?

try opening it and look at the bottom of the page

like 0x800f080d for example.... ill almost bet you have this one or the 0x80070490.

Sincerely Lexx
0
 
LVL 1

Expert Comment

by:lexxprime
ID: 33581402
you tried this one yet btw?

http://support.microsoft.com/kb/971058

Sincerely Lexx
0
 
LVL 1

Author Comment

by:kymd26
ID: 33583251
Hi

I have tried KB971058 but it dodn't help
I had a look at the logs and it showed error codes 800B0100 and one other
It also mentioned that it could not find the files specified (or required?)

so still no luck
0
 
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Accepted Solution

by:
kymd26 earned 0 total points
ID: 33583257
Because i couldn't get the updates to install i have installed Windows Live Mail, migrated the email over to that and deleted the shortcuts for the normal windows mail. I have also hidden those 2 updates.

So even though it isn't a fix it is a work around

thanks to everyone for there ideas

regards

KYMD
0
 
LVL 1

Expert Comment

by:lexxprime
ID: 33588320
well if system update readiness tool does not fix it  and the exact error code is mentioned here )http://support.microsoft.com/kb/947821
its not likely to get solved... but yes workarounds can be nifty too.

Sincerely Lexx
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