Dell Dimension 4700 computer will not boot up to Windows XP

Posted on 2010-08-23
Last Modified: 2012-05-10
I am trying to get a dell computer to boot to windows.  Any time it does let me start windows it usually starts a ‘physical dump’ of memory within seconds although it isnt even letting me go that far now.  If I attempt to start in safe mode it usually freezes on ....\windows\system32\drivers\Mup.sys.  I did run a memtest disk at bootup and it failed on INVC, LRAND and Stride6.  All advice appreciated
Question by:IP4IT Staff
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Assisted Solution

marektech earned 168 total points
ID: 33499320
When you say you tried a memtest by that do you mean Memtest86?

If memtest is failing then it is indicative of failing memory. If so try replacing your RAM chips, or at least taking some out and running till the error goes away. That way you can identify the faulty modules.

Assisted Solution

marektech earned 168 total points
ID: 33499330
Also check that all your BIOS settings are correct as this could cause your memory to not perform correctly. If nothing was changed here though it is probably more likely that the memory is faulty.

Accepted Solution

benny111 earned 83 total points
ID: 33499542
This is definitely a memory module or motherboard memory controller problem. As mentioned above swap out your memory modules for known working one(s) to confirm or eliminate the memory controller as a problem. If you can confirm that is indeed one of the memory modules then replace with a new one and test again.
If it's the memory controller of the Intel chipset, then "Hallo, new motherboard!".

Hope this helps.
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LVL 27

Assisted Solution

by:Lukasz Chmielewski
Lukasz Chmielewski earned 166 total points
ID: 33500084
read this
and / or
1. try to unplug ang plug CMOS battery,
2. reset BIOS to defaults,
3. change the ACPI value in BIOS
4. replace mup.sys
5. repair XP installation

... it might be hardware as well.

Assisted Solution

dougstech earned 83 total points
ID: 33564881
1- go to bios ----> load setup defaults------> save and exit .
2-  when windows loads ( start -----> run -----> msconfig ----->  go to startup tab -----> deselect all enteries -----> ok ) restart  

if the problem solved that's ok if not that mean you have a hardware problems

Author Comment

by:IP4IT Staff
ID: 33654227
Thank you. I will try these and revert.

LVL 27

Assisted Solution

by:Lukasz Chmielewski
Lukasz Chmielewski earned 166 total points
ID: 33654268
[Admin Edit] is a pirated software unless you have purchased all the keys to the soft included. This is the next time someone mentions about it. I find it hard to believe that one's got the keys. Try ultimate boot CD.

Author Closing Comment

by:IP4IT Staff
ID: 33807053
Got the advice I needed

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