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Exchange 2007

Posted on 2010-08-23
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We have an SBS 2008 server with Exchange 2007 SP2.  Some outlook clients can't access the Out of Office assistant and their outlook sometimes crashes when trying to use it.
All users 'can' send and recieve email however if they initiate a manual send and recieve and you view the progress, it fails to complete and just sits there at say 33%.
I have posted several questions on here regarding this to no avail.
We are using discontiguous name space for the internal and external namespace, could this be causing the issues if not configured correctly.
Many people have mentioned that it could be an issue with the autodisover. The autodiscover automatically set itself to remote.domainname.local when setting up exchange and I don't really understand exactly how autodiscover works and how it should be configured.
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Question by:mkrh09
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J0shJ0sh earned 500 total points
ID: 33500419
This sounds like autodiscover to me too.  Can you post errors from the event logs on the server and workstations having the issues.

Try this tool for testing and links to resolution articles: https://www.testexchangeconnectivity.com/

Info on Autodiscover: http://technet.microsoft.com/en-us/library/bb332063(EXCHG.80).aspx
Specifically look at the section: How Outlook 2007 and Autodiscover Interoperate

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by:mkrh09
ID: 33512367
Yes, I will post the event log errors. Can you use the https://www.testexchangeconnectivity.com/
on internal client machines?
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by:J0shJ0sh
ID: 33512471
Yes, it should work internally.
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by:mkrh09
ID: 33515782
I ran https://www.testexchangeconnectivity.com/ and got autodiscover service could not be located by any method. I think this tool is only when you are testing externally not internally.
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by:J0shJ0sh
ID: 33515897
I think I misunderstood your question previously.  I though you were asking if it could be run from an internal machine.  

The bottom line is that if autodiscover is setup correctly it works in the LAN and outside the LAN.

Are you using a self signed cert?  Any progress on posting errors?
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by:mkrh09
ID: 33516204
I get eventid 16025 in the eventlog, 'No DNS servers could be retrieved from network adaptor 000000-000000000000-0000000
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Author Comment

by:mkrh09
ID: 33516668
There are lots of Exchange related errors in the event logs as follows:  

1 MSExchange AutoDiscover
2114, 2080, 2501, 2601, 2604, 2102 MS Exhange ADAccess
7005 MSExchangeTransportLogSearch
1003 MSExchange FDS
1000 MS Exchange FDS
8281, 8197 MSExchangeFBPublish

Event ID's 1, 2114 and 2080 are logged most frequently
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Author Comment

by:mkrh09
ID: 33527500
Anybody?
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by:J0shJ0sh
ID: 33527634
I haven't abandon you yet....  Will try to post more tomorrow.  I think we need to discuss your cert.  Check out this page.  It has links on how to setup ssl and autodiscover without the need for a ucc cert.


http://msmvps.com/blogs/bradley/archive/2009/06/14/mythbusting-the-need-for-ucc-certs.aspx

So again my question is..... Are you using a paid cert or a self signed one.  I recommend purchasing one. If you want a ucc cert that's up to you.  
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Author Comment

by:mkrh09
ID: 33529492
I'm using the default cert that comes with Exchange 2k7. They don't use OWA or have remote access to the exchange server.
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by:mkrh09
ID: 33533364
Not sure if this has anything to do with it, but I never ran the 'connect to the internet wizard' as DHCP is running on a Draytek router and as soon as I try to run the wizard it detects that DHCP is already running on the network and instructs you to disable it.
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by:J0shJ0sh
ID: 33533467
Here is a link that explains what the wizard does.  Comments at end of page have info about handling DHCP elsewhere...

http://blogs.technet.com/b/sbs/archive/2008/09/17/introducing-the-connect-to-the-internet-wizard-ctiw.aspx

I dont think its a 100% required but it is a good idea to run the wizard.
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