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canon DR 3060C II scanner won't connect to usb port. Defualts to scsi

Posted on 2010-08-23
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Last Modified: 2013-12-27
XP sp3 installed latest driver and capture perfect software. open capture perfect it says no scanner attached, close the software and get error no scsi cable attached. It should connect using usb not scsi. When i try using microsoft scanning get error qd1.dll missing.
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Question by:mnb951
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by:alexfarias
ID: 33500547
Appears an error message on that usb port, something like Power Management crash?
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Author Comment

by:mnb951
ID: 33500612
No all usb ports show up fine. Windows install to whatever usb port I connect the scanner to, but the capture perfect software will only see scsi, even though the scanner has both usb and scsi ports.
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alexfarias earned 2000 total points
ID: 33500884
To fix the error of QD1.DLL: http://www.jj54.com/Fix-Runtime-Error/QD1.DLL/
try this for now, I'm still looking for something more specific.
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Expert Comment

by:alexfarias
ID: 33500904
One question: Have you tested this scanner on other computers? It may be that the problem is at the door of the scanner if this error appears in more than one computer.
but it's just a guess.
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Expert Comment

by:alexfarias
ID: 33500913
ormaybe in the cable itself, who knows. :)
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