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Server NIC stops working intermittently

Posted on 2010-08-23
Medium Priority
Last Modified: 2013-11-09
I have a strange problem with my Windows 2003 Server.  Since last week the server has intermittently become inaccessible.  It will be working away fine and all of a sudden nobody can access it.  You can't ping the server nor can you ping any hosts from the server itself.  Usually if you wait a while it comes back of it's own accord but this can sometimes take hours.  Rebooting the server once or twice usually fixed it for a while but today I rebooted about 6 or 7 times with no luck and then I just left it logged in and after about 20 minutes it came back "online" and has been fine for the past 2 hours or so.

It doesn't seem to be software related as I disabled all firewalls and anti-virus software.  I also restarted in safe mode with networking and it was still down under this setup.  I am thinking there is a hardware issue with the NIC but unfofrtunately it's an old single NIC server so I need to purchase a second card to prove this theory.

When it goes down, the odd thing is that the ethernet lights always stay on and it always says connected.  It seems to be sending packets ok but receiving none or very few.  There is nothing showing up in the event logs and I have also tried replacing the CAT5 cable which made no difference.  

Is there anything else I can do, any suggestions for narrowing the problem down further???
Question by:alankinane
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Expert Comment

ID: 33501119
I would also try a different switch port. They can sometimes go bad. Not sure what brand of server you have but HP has diagnostics you can run from smartstart cd.
I would also update the drivers and firmware for the nic and do a windows update.

Expert Comment

ID: 33501167
You can try to ping loopback during failure.  If it failes then I suspect card.  If it doesn't fail then check the Hub/Switch it is connected to, try a different port.  If it's a managed product there may be something there to check.


Author Comment

ID: 33501242
It's an IBM xSeries server.  I already update the driver for the NIC but will try the firmware also.  I was able to ping localhost and also the static IP address of the server.  I will try connecting to a different port in the switch though.  Thanks for the suggestions.....
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Expert Comment

ID: 33501265
Agreed I have experienced a similar problem which has been caused by the switch. If you are able to log on to the switch via a web interface checking the logs would be a good place to start.

Also maybe the server has multiple network cards, maybe you can just try using a different NIC?

If you can't ping the loop back ( from the server as Dave mentioned above then something is wrong with the NIC itself.
LVL 27

Expert Comment

ID: 33501617
youve already updated NIC drivers and advise you can ping loopback and ip.
Id try rolling the driver back to an old one as its a shame its suddenly stopped working.

Id definately try another switch port but things also worth trying to help diagnose next time it happens:

Try disconnecting the network cable and reconnecting after 30 seconds. Similar tests to try are rebooting the switch or disabling the NIC on the server and re-enabling again in network connextions.

What does IPconfig /all provide during the issue?


Expert Comment

ID: 33501712
on the switch that the server is connected too, check for errors and data information.
you can try port spanning and packet sniffing on another port to track traffics on the port connected to your server.

Accepted Solution

celazkon earned 2000 total points
ID: 33501816
I experienced similar behavior about a year ago. What solved it for me was:
1. Try different switch if possible.
2. Check all devices connected to the switch, chances are that some device is malfunctioning and causes these trouble. I used the following approach to find it out: when the server was not accessible, try to unplug all cabels from the switch and connect only the server and one PC (e.g. notebook). If this only device works and server is accessible, the probable cause is a problem with some device on the network. Then simply try one-by-one which cable is connected to the messy device. (I used ipconfig /release and /renew after every cable connected back to the switch). In my case the problem was with the docking station for notebook, so remember to try ALL devices.
3. If the above steps don't solve your issue, try to install a different network card into server, as allready adviced.

Hope it helps you a bit.

Author Comment

ID: 33501823
I actually have two switches.  One 24 port switch that the server was connected to and the other is a 5-port firewall which I have a few PCs connected to also.  I had the server connected to the 24-port but I am trying it with the firewall now.  I have also now updated the firmware on the nic.  We'll see how it goes.  Thanks for all the suggestions people......

Author Comment

ID: 33508802
Update:  It stayed up for the rest of yesterday and was working first thing this morning.  Then it went down again.  I think now that it is the 24-port switch that is causing the problem (or a device connected to it perhaps).  Initially when we went down this morning the server and PC connected to the firewall appeared unaffected but then they went down also so I think the 24-port is bringing everything down.

Upon restarting the 24-port switch everything came back up again although it took about 15 minutes or so after restarting the device.

I have ordered a replacement 24-port switch and will see how that goes.
LVL 27

Expert Comment

ID: 33509120

great stuff! Although rebooting the server has been your previous fix, we needed to establish if the server was actually at fault.
If you've already ordered the switch you may as well see how it goes but take care what is connected as another device on the network could still be the cause.

Author Closing Comment

ID: 33529926
It turns out it that one of the CAT5 cables in the 24-port switch was connected to another port and thus creating a loop.  I should really have checked for this first before buying a new switch.  Not sure who connected it like this or why it suddenly started to become an issue now as it appears it has been connected like this for some time.

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