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Switching to VOIP

Posted on 2010-08-23
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Last Modified: 2013-12-27
We are switching to VOIP using the Cisco UC500. Our existing long distance provider  

provider has a feature that lets us to enter one of our defined codes for each long distance call that we make including faxes. That gives us the ability to make sure that the charges are associated with a certain client or project.
Is there any way that we can do the same with the UC500. Is that something that the SIP gateway provider has to provide ????
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Question by:netcomp
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8 Comments
 
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Expert Comment

by:luc_roy
ID: 33504970
The UC500 uses CME as it's PBX.  There are several ways you could do this by tweaking the config for CME but it would be way simpler to ask your SIP provider to do it for you.

You can also use a third party product like

http://sg.onevoice.comstor.com/content/vendors/stonevoice
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by:netcomp
ID: 33506959
Do you know if any good sip providers that would offer that service. Is that a common service. ?
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luc_roy earned 500 total points
ID: 33507018
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LVL 3

Expert Comment

by:shameer2000611
ID: 33565385
here u mentioned  is the long distance access code or LDA.This is a service provider feature and set up on their side.If your existing system having this feature and u are replacing ur edge device with a IP router,there is no much more difference.u have to configure the uc500 properly.
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Author Comment

by:netcomp
ID: 33566679
Well, there is no existing  phone system. It sound crazy, but that had about 12 independent lines without any system in place.  So are you saying that I can configure LDA on the UC500 or the sip gateway provider would have to do it.
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Expert Comment

by:shameer2000611
ID: 33567012
Normally LDA configured from the service provider point of view.once the user dialled out a long distance or international call,first of all the call will hit on the local CO and at this point they can prompt the LDA which  depends up the dial pattern like long distance or internation.Once the service provide prompted,user has to puch the LDA ,then only the call will go through.here the advantage is like service provder can provide u report based on these LDAs.i think now its clear for u.

Here in your case if you calls are going out throgh sip gatewauy service provider,better get in touch with them
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Author Comment

by:netcomp
ID: 33677962
I guess , no service provider is going to put in the work for just one customer.
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Expert Comment

by:luc_roy
ID: 33678186
Sip is the fastest and has the least cost.  As long as you have a good ISP you will be gine.
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