Solved

Switching to VOIP

Posted on 2010-08-23
8
359 Views
Last Modified: 2013-12-27
We are switching to VOIP using the Cisco UC500. Our existing long distance provider  

provider has a feature that lets us to enter one of our defined codes for each long distance call that we make including faxes. That gives us the ability to make sure that the charges are associated with a certain client or project.
Is there any way that we can do the same with the UC500. Is that something that the SIP gateway provider has to provide ????
0
Comment
Question by:netcomp
  • 3
  • 3
  • 2
8 Comments
 
LVL 13

Expert Comment

by:luc_roy
ID: 33504970
The UC500 uses CME as it's PBX.  There are several ways you could do this by tweaking the config for CME but it would be way simpler to ask your SIP provider to do it for you.

You can also use a third party product like

http://sg.onevoice.comstor.com/content/vendors/stonevoice
0
 
LVL 1

Author Comment

by:netcomp
ID: 33506959
Do you know if any good sip providers that would offer that service. Is that a common service. ?
0
 
LVL 13

Accepted Solution

by:
luc_roy earned 500 total points
ID: 33507018
0
How Do You Stack Up Against Your Peers?

With today’s modern enterprise so dependent on digital infrastructures, the impact of major incidents has increased dramatically. Grab the report now to gain insight into how your organization ranks against your peers and learn best-in-class strategies to resolve incidents.

 
LVL 3

Expert Comment

by:shameer2000611
ID: 33565385
here u mentioned  is the long distance access code or LDA.This is a service provider feature and set up on their side.If your existing system having this feature and u are replacing ur edge device with a IP router,there is no much more difference.u have to configure the uc500 properly.
0
 
LVL 1

Author Comment

by:netcomp
ID: 33566679
Well, there is no existing  phone system. It sound crazy, but that had about 12 independent lines without any system in place.  So are you saying that I can configure LDA on the UC500 or the sip gateway provider would have to do it.
0
 
LVL 3

Expert Comment

by:shameer2000611
ID: 33567012
Normally LDA configured from the service provider point of view.once the user dialled out a long distance or international call,first of all the call will hit on the local CO and at this point they can prompt the LDA which  depends up the dial pattern like long distance or internation.Once the service provide prompted,user has to puch the LDA ,then only the call will go through.here the advantage is like service provder can provide u report based on these LDAs.i think now its clear for u.

Here in your case if you calls are going out throgh sip gatewauy service provider,better get in touch with them
0
 
LVL 1

Author Comment

by:netcomp
ID: 33677962
I guess , no service provider is going to put in the work for just one customer.
0
 
LVL 13

Expert Comment

by:luc_roy
ID: 33678186
Sip is the fastest and has the least cost.  As long as you have a good ISP you will be gine.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Although VoiceOver IP has been around for a while, internet connections have only recently become fast enough to provide good call quality. Now, VoIP has become a real option for businesses looking at ways to improve their business model. In this ar…
Hey there Heard about jingle, the add on for XMPP that enables point to point audio between two XMPP clients. No server config necessary. Actually quite a cool feature. However, how good is it if you can not use those voice capabilities to do a P…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …

829 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question