Solved

I have an Identity Vehicle Protection system installed in my car. How can I replace one of the Identity remote control devices (that attached to a keychain) when it is defective?

Posted on 2010-08-23
9
837 Views
Last Modified: 2013-11-10
I have an Identity Vehicle Protection system installed in my car. How can I replace one of the Identity remote control devices (that attached to a keychain) when it is defective?

The Identity Vehicle Protection system prevents the car from being started unless the person trying to start the car has the Identity handheld remote in their possession. The system came with two of the handheld remote devices. Now I only have one working Identity remote control handheld device since the other one has stopped working.

The system was purchased from an auto dealership in another state.

What do I need to do to get the defective Identity handheld device replaced?

I need to always have a second one available in case the one that I do have ever becomes defective or gets lost. Without a working Identity handheld device that is properly coded and paired to my car, I will not be able to start my car.
0
Comment
Question by:Knowledgeable
9 Comments
 
LVL 34

Assisted Solution

by:Michael-Best
Michael-Best earned 125 total points
ID: 33504155
You should be able to order a new one at your cars dealership.
You will need proof of ownership and details of the Vehicle Protection system installed.
0
 
LVL 34

Expert Comment

by:Michael-Best
ID: 33504674
I also found this service but your local dealer should be cheaper.
http://www.nationsafedrivers.com/dealer/keyreplacement.asp
0
 
LVL 17

Assisted Solution

by:Thibault St john Cholmondeley-ffeatherstonehaugh the 2nd
Thibault St john Cholmondeley-ffeatherstonehaugh the 2nd earned 125 total points
ID: 33504852
When my system left me stranded outside the offices where I had just had an interview for a job my garage did a 'quick and dirty' for me by ripping out the device that cut off the fuel and wiring around it. It cost me 250 uk pounds to remove something I never knew I had and I'm happy to be without it. I didn't get the job.
0
Courses: Start Training Online With Pros, Today

Brush up on the basics or master the advanced techniques required to earn essential industry certifications, with Courses. Enroll in a course and start learning today. Training topics range from Android App Dev to the Xen Virtualization Platform.

 
LVL 17

Assisted Solution

by:Tiras25
Tiras25 earned 125 total points
ID: 33506541
Couldn't you send it back to the company and have them fix it or replace it?
0
 
LVL 16

Assisted Solution

by:dhsindy
dhsindy earned 125 total points
ID: 33520819
If it is old it may need a battery replacement.  If missing an authorized dealer should be able to replace it.  From your VIN number, your registration, and your ID they should have enough information to make a new one.  Three years ago it cost me about $80.00 but I think that was a deal because I was a new customer and wanted an extra key.
0
 
LVL 17

Expert Comment

by:Tiras25
ID: 33525656
So I am curious, what did the company that made the system say when you called them and asked?
0
 

Accepted Solution

by:
Knowledgeable earned 0 total points
ID: 33547365
I finally discovered that the Identity System has two screws on the back of the remote.

Once the screws are removed, the internal battery can then be replaced.

Also, when I spoke with the auto dealer where I had the system installed, they said that they will also replace the keychain remote at no charge should it ever become defective.
0
 
LVL 34

Expert Comment

by:Michael-Best
ID: 33547886
So your solution was part of what I advised; contact your dealer
Quote
24/08/10 03:52 AM, ID: 33504155
Acknowledgement is our only inspiration to volunteer free help.
0

Featured Post

Gigs: Get Your Project Delivered by an Expert

Select from freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I've been asked to discuss some of the UX activities that I'm using with my team. Here I will share some details about how we approach UX projects.
Gift cards are not a new concept - it's been around for a very long time.  Undoubtedly, over the past you have received such a card or purchased one for a friend or relative.  Are you aware that you've been feeding the machine?  If not, read on :)
Notifications on Experts Exchange help you keep track of your activity and updates in one place. Watch this video to learn how to use them on the site to quickly access the content that matters to you.
Saved searches can save you time by quickly referencing commonly searched terms on any topic. Whether you are looking for questions you can answer or hoping to learn about a specific issue, a saved search can help you get the most out of your time o…

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question