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I have an Identity Vehicle Protection system installed in my car. How can I replace one of the Identity remote control devices (that attached to a keychain) when it is defective?

Posted on 2010-08-23
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Last Modified: 2013-11-10
I have an Identity Vehicle Protection system installed in my car. How can I replace one of the Identity remote control devices (that attached to a keychain) when it is defective?

The Identity Vehicle Protection system prevents the car from being started unless the person trying to start the car has the Identity handheld remote in their possession. The system came with two of the handheld remote devices. Now I only have one working Identity remote control handheld device since the other one has stopped working.

The system was purchased from an auto dealership in another state.

What do I need to do to get the defective Identity handheld device replaced?

I need to always have a second one available in case the one that I do have ever becomes defective or gets lost. Without a working Identity handheld device that is properly coded and paired to my car, I will not be able to start my car.
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Question by:Knowledgeable
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9 Comments
 
LVL 34

Assisted Solution

by:Michael-Best
Michael-Best earned 500 total points
ID: 33504155
You should be able to order a new one at your cars dealership.
You will need proof of ownership and details of the Vehicle Protection system installed.
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LVL 34

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by:Michael-Best
ID: 33504674
I also found this service but your local dealer should be cheaper.
http://www.nationsafedrivers.com/dealer/keyreplacement.asp
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LVL 17

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by:Thibault St john Cholmondeley-ffeatherstonehaugh the 2nd
Thibault St john Cholmondeley-ffeatherstonehaugh the 2nd earned 500 total points
ID: 33504852
When my system left me stranded outside the offices where I had just had an interview for a job my garage did a 'quick and dirty' for me by ripping out the device that cut off the fuel and wiring around it. It cost me 250 uk pounds to remove something I never knew I had and I'm happy to be without it. I didn't get the job.
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LVL 17

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by:Tiras25
Tiras25 earned 500 total points
ID: 33506541
Couldn't you send it back to the company and have them fix it or replace it?
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LVL 16

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by:dhsindy
dhsindy earned 500 total points
ID: 33520819
If it is old it may need a battery replacement.  If missing an authorized dealer should be able to replace it.  From your VIN number, your registration, and your ID they should have enough information to make a new one.  Three years ago it cost me about $80.00 but I think that was a deal because I was a new customer and wanted an extra key.
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by:Tiras25
ID: 33525656
So I am curious, what did the company that made the system say when you called them and asked?
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Accepted Solution

by:
Knowledgeable earned 0 total points
ID: 33547365
I finally discovered that the Identity System has two screws on the back of the remote.

Once the screws are removed, the internal battery can then be replaced.

Also, when I spoke with the auto dealer where I had the system installed, they said that they will also replace the keychain remote at no charge should it ever become defective.
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LVL 34

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by:Michael-Best
ID: 33547886
So your solution was part of what I advised; contact your dealer
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24/08/10 03:52 AM, ID: 33504155
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