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Blackberry Browser - Dialog List Field

We have a form that is accessed via mobile devices. This form contains a Dialog List field which should display active clients.

The iPhone displays the Dialog List field with values to select from.

The Blackberry (Bold & Tour) displays the field but no the list.


Any reason why this would be happening ?
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nbtnotes
Asked:
nbtnotes
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3 Solutions
 
SysExpertCommented:
Have you tried with a different browser ?

Do you have the latest OS on the BB devices ?

I hope this helps !
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nbtnotesAuthor Commented:
It works on my PC (Firefox, IE) and my iPhone. As far as we know all devices have the latest OS.
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Justin OwensITIL Problem ManagerCommented:
How do you access this form on the handheld?
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nbtnotesAuthor Commented:
I access it through the Blackberry Browser. I input the url and the page opens, but the Dialog List doesn't appear.

It works fine view the iPhone Browser.
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Justin OwensITIL Problem ManagerCommented:
Can you access it through the Internet Browser rather than the Blackberry Browser?  They are two different apps on a BB.
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nbtnotesAuthor Commented:
We changed it from Blackberry Browser to Internet Browser and also changed to Internet Explorer.

Didn't work either way.
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nbtnotesAuthor Commented:
I need to play around with it a bit more, but it looks like I needed to add a table row above the field. Really weird.

This is an old form and I'll redesign it. Maybe a refreshed design is all that was needed.
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Justin OwensITIL Problem ManagerCommented:
BB rendering of web pages is not the best in the world, though it is much better than it used to be.  Forms generally have to be designed with the BB software in mind from the start.

Justin
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nbtnotesAuthor Commented:
Looks like this was taken care of with formatting of the page it's self.

All is working correctly now.
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Justin OwensITIL Problem ManagerCommented:
I am glad that is resolved for you.  It is unfortunate that BB browser doesn't render the same as other mobile browsers, but that is just how it is.

Justin
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nbtnotesAuthor Commented:
Tell me about it. I had to make the text larger and adjust a few other things like removing the table.
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nbtnotesAuthor Commented:
The problem was just page setup.
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