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Event ID: 9 atapi and HP ML380 Windows 2003 Server

Posted on 2010-08-23
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Last Modified: 2012-05-10
Hello to all,
I'm running on a datacenter four HP ML380 G5 (with raid 5) with Win2003 SP2 since 2008.
On two of these servers since one month I've got at least one per week and one per day on second server,  the following error:

Event Type:      Error
Event Source:      atapi
Event Category:      None
Event ID:      9
Date:            08-08-2010
Time:            03:45:33
User:            N/A
Computer:      SERVER1
Description:
The device, \Device\Ide\IdePort0, did not respond within the timeout period.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Now for two years I never seen this error and the hardware has not changed nor upgraded. Servers
are running 24x7x365.

Now I'm quite worry and I would find out what's the cause and if there are hardware failure.
Please note that these errors happens in a apparently random way and the DVD Rom has not never
used (probably only during the first setup, 2 years ago).

Have you ideas on this matter ?

Thanks in advance
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Question by:pablito70
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Accepted Solution

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CynepMeH earned 500 total points
ID: 33504103
Most likely some update decided to update ATAPI driver and that's causing the issue. Try confirming if your BIOS are up to date, update your system drivers... or just ignore it - it's a harmless error.
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by:pablito70
ID: 33508590
The servers has not upgraded since June for the hotfixes and I have the issue only for August.
In addition to the BIOS firmware are date 2008.
No changes has been made since their installation.
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Expert Comment

by:CynepMeH
ID: 33686068
Sorry for much delayed response. If it is still pertinent, it could potentially be a hardware issue. Have you ran diagnostics? Not being entirely oblivious to the obviousl but It may very well be a mobo/controller issue, as indicated in the event.
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Author Comment

by:pablito70
ID: 33737856
Hello,
thank for answer. After investigation I think could be a firmware need to be updated.Anyway under heavy load, servers are not affected, so I decide to arrange an update of fw.
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Author Closing Comment

by:pablito70
ID: 33737871
Ok for update firmware.
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