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interc3905

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HP M1522 MFP. Getting 49 error.

Our Client has M1522 MFP. Getting 49 error. Clears up for a while after turning off and on. Seems to only effect Faxing. They can print and copy fine. HP site speaks to this by saying power on and off.
Strange thing is it only effecting Fax operation. Printing and copying work fine even with the error

HP chat says to upgrade firmware and/ or replace power supply
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bhartwell

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We have had three (M1522nf) of these fail in one year with the same problem.  On one the f/w upgrade did fix the problem.  On the other two, the final solution was to replace the formatter (which happened to have the new firmware embedded).
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interc3905

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Worked...Thanks