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Hard Drive Controller Issue Dell Vostro 3400

Posted on 2010-08-23
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Last Modified: 2012-05-10
Hi all,

Got a problem with a 3 week old Dell Vostro 3400. The system is plagued with seemingly random freezes. No blue screens, and then I restart and it works fine. Can happen at any time--not on a specific timing or cue from a particular program.

I have tried re-installing Windows 7 Home 32-bit.

There was nothing logged in the Event viewer each time this happened other than a "Warning" showing that the previous system shutdown was unexpected. However, after the latest one, I got this in the Event viewer:

Error: Event ID 11: The driver detected a controller error on \Device\Harddisk1\DR1.

In checking the controller in the device manager, the system has a and Intel 5 Series 6 Port SATA AHCI Controller (listed under ATA/ATAPI Controllers).

There is no updated driver, and no roll-back either--so unless there are any suggestions I will have to call Dell and get the machine exchanged?

Thanks
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Question by:JimminyChristmas
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5 Comments
 
LVL 5

Expert Comment

by:Anthony1982
ID: 33506010
Personally that's what I would do is call Dell and have them swap it out. It is still under warranty and they won't argue with you being under 90 days.
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LVL 92

Expert Comment

by:nobus
ID: 33508210
you can always tet your disk  - use the proper manufacturer's diag from :  http://www.tacktech.com/display.cfm?ttid=287      

or use Dell's diag -  that will show the disk status !
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Author Comment

by:JimminyChristmas
ID: 33509930
Update:
Called Dell, needed updated controller driver--I had tried to do this before through the Device Manager to no avail. However, there was a driver posted on support.dell.com and machine appears to be running well now.

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Question PAQ'd, 500 points refunded, and stored in the solution database.
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