JimminyChristmas
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Hard Drive Controller Issue Dell Vostro 3400
Hi all,
Got a problem with a 3 week old Dell Vostro 3400. The system is plagued with seemingly random freezes. No blue screens, and then I restart and it works fine. Can happen at any time--not on a specific timing or cue from a particular program.
I have tried re-installing Windows 7 Home 32-bit.
There was nothing logged in the Event viewer each time this happened other than a "Warning" showing that the previous system shutdown was unexpected. However, after the latest one, I got this in the Event viewer:
Error: Event ID 11: The driver detected a controller error on \Device\Harddisk1\DR1.
In checking the controller in the device manager, the system has a and Intel 5 Series 6 Port SATA AHCI Controller (listed under ATA/ATAPI Controllers).
There is no updated driver, and no roll-back either--so unless there are any suggestions I will have to call Dell and get the machine exchanged?
Thanks
Got a problem with a 3 week old Dell Vostro 3400. The system is plagued with seemingly random freezes. No blue screens, and then I restart and it works fine. Can happen at any time--not on a specific timing or cue from a particular program.
I have tried re-installing Windows 7 Home 32-bit.
There was nothing logged in the Event viewer each time this happened other than a "Warning" showing that the previous system shutdown was unexpected. However, after the latest one, I got this in the Event viewer:
Error: Event ID 11: The driver detected a controller error on \Device\Harddisk1\DR1.
In checking the controller in the device manager, the system has a and Intel 5 Series 6 Port SATA AHCI Controller (listed under ATA/ATAPI Controllers).
There is no updated driver, and no roll-back either--so unless there are any suggestions I will have to call Dell and get the machine exchanged?
Thanks
Personally that's what I would do is call Dell and have them swap it out. It is still under warranty and they won't argue with you being under 90 days.
you can always tet your disk - use the proper manufacturer's diag from : http://www.tacktech.com/display.cfm?ttid=287
or use Dell's diag - that will show the disk status !
or use Dell's diag - that will show the disk status !
ASKER
Update:
Called Dell, needed updated controller driver--I had tried to do this before through the Device Manager to no avail. However, there was a driver posted on support.dell.com and machine appears to be running well now.
Called Dell, needed updated controller driver--I had tried to do this before through the Device Manager to no avail. However, there was a driver posted on support.dell.com and machine appears to be running well now.
ASKER CERTIFIED SOLUTION
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