[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1133
  • Last Modified:

Hard Drive Controller Issue Dell Vostro 3400

Hi all,

Got a problem with a 3 week old Dell Vostro 3400. The system is plagued with seemingly random freezes. No blue screens, and then I restart and it works fine. Can happen at any time--not on a specific timing or cue from a particular program.

I have tried re-installing Windows 7 Home 32-bit.

There was nothing logged in the Event viewer each time this happened other than a "Warning" showing that the previous system shutdown was unexpected. However, after the latest one, I got this in the Event viewer:

Error: Event ID 11: The driver detected a controller error on \Device\Harddisk1\DR1.

In checking the controller in the device manager, the system has a and Intel 5 Series 6 Port SATA AHCI Controller (listed under ATA/ATAPI Controllers).

There is no updated driver, and no roll-back either--so unless there are any suggestions I will have to call Dell and get the machine exchanged?

Thanks
0
JimminyChristmas
Asked:
JimminyChristmas
1 Solution
 
Anthony1982Commented:
Personally that's what I would do is call Dell and have them swap it out. It is still under warranty and they won't argue with you being under 90 days.
0
 
nobusCommented:
you can always tet your disk  - use the proper manufacturer's diag from :  http://www.tacktech.com/display.cfm?ttid=287      

or use Dell's diag -  that will show the disk status !
0
 
JimminyChristmasAuthor Commented:
Update:
Called Dell, needed updated controller driver--I had tried to do this before through the Device Manager to no avail. However, there was a driver posted on support.dell.com and machine appears to be running well now.

0
 
ee_autoCommented:
Question PAQ'd, 500 points refunded, and stored in the solution database.
0

Featured Post

Hire Technology Freelancers with Gigs

Work with freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely, and get projects done right.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now