[2 days left] What’s wrong with your cloud strategy? Learn why multicloud solutions matter with Nimble Storage.Register Now

x
?
Solved

Hard Drive Controller Issue Dell Vostro 3400

Posted on 2010-08-23
5
Medium Priority
?
1,129 Views
Last Modified: 2012-05-10
Hi all,

Got a problem with a 3 week old Dell Vostro 3400. The system is plagued with seemingly random freezes. No blue screens, and then I restart and it works fine. Can happen at any time--not on a specific timing or cue from a particular program.

I have tried re-installing Windows 7 Home 32-bit.

There was nothing logged in the Event viewer each time this happened other than a "Warning" showing that the previous system shutdown was unexpected. However, after the latest one, I got this in the Event viewer:

Error: Event ID 11: The driver detected a controller error on \Device\Harddisk1\DR1.

In checking the controller in the device manager, the system has a and Intel 5 Series 6 Port SATA AHCI Controller (listed under ATA/ATAPI Controllers).

There is no updated driver, and no roll-back either--so unless there are any suggestions I will have to call Dell and get the machine exchanged?

Thanks
0
Comment
Question by:JimminyChristmas
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 5

Expert Comment

by:Anthony1982
ID: 33506010
Personally that's what I would do is call Dell and have them swap it out. It is still under warranty and they won't argue with you being under 90 days.
0
 
LVL 93

Expert Comment

by:nobus
ID: 33508210
you can always tet your disk  - use the proper manufacturer's diag from :  http://www.tacktech.com/display.cfm?ttid=287      

or use Dell's diag -  that will show the disk status !
0
 

Author Comment

by:JimminyChristmas
ID: 33509930
Update:
Called Dell, needed updated controller driver--I had tried to do this before through the Device Manager to no avail. However, there was a driver posted on support.dell.com and machine appears to be running well now.

0
 

Accepted Solution

by:
ee_auto earned 0 total points
ID: 33972304
Question PAQ'd, 500 points refunded, and stored in the solution database.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
While working, an annoying popup showing below will come and we cannot cancel or close it form the screen. The error message will come again and again.
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

656 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question