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Add/Remove Hardware Sound Keeps Going Off and the Computer Freezes while it Happens

Posted on 2010-08-23
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Last Modified: 2012-05-10
The Add/Remove Hardware sound keeps going off on one of my user's computers. He also says the Safely Remove Hardware icon shows up in the system tray suddenly. His computer completely freezes when this happens. The whole thing only lasts about 5 seconds.

It's random and I have not seen it happen. He only has his mouse and keyboard plugged into the computer. I moved them both to different USB ports. Same thing. I gave him a new mouse and a new keyboard. Same thing.

He's on a Dell Optiplex 740 with Windows XP. Does anyone know what causes this and how I can stop it? Please let me knowif more information is needed.

Thank you.
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Question by:jtreview
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Expert Comment

by:ConUladh
ID: 33505735
Worth updating all drivers and failing that:

Add in your system environment variables the variable
DEVMGR_SHOW_NONPRESENT_DEVICES
set it's value to: 1
reboot your machine
goto your device manager
show all hidden devices

Now you can see all devices you ever installed, you can proceed to uninstall any that are no longer valid.

Without this environment variable you will not see the devices that are no longer present.
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Expert Comment

by:Anthony1982
ID: 33505748
Sounds to me like there is a short in the motherboard or the power supply. I would try a different power supply first..
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Author Comment

by:jtreview
ID: 33505793
Thank you! I'll try these solutions out tomorrow and see if either work.
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LVL 27

Expert Comment

by:Jonvee
ID: 33508310
Did the problem start after installing MS update(s)?
If 'yes' you could try & locate the update(s) to uninstall, then if problem is resolved, re-install them individually.... or use System Restore to a time prior to the update(s).

Also worth checking for Malware infections by running Malwarebytes, and Hitman Pro 3, a 'Second Opinion Malware Scanner':

http://www.malwarebytes.org/mbam.php
http://www.surfright.nl/en/hitmanpro
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jtreview earned 0 total points
ID: 33545542
Hi,

Thanks for all of your help with this. I appreciate the quick responses!

After I posted this on Monday, I decided to try a 2nd new mouse and so far so good. If it starts up again, I will be trying the suggestions above.

The case can be closed.

Thanks!
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Expert Comment

by:Anthony1982
ID: 33545928
Well I was kind of close.. :) It was a hardware issue.. lol
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