Solved

Error install print driver  - type 3 - user mode

Posted on 2010-08-23
3
2,766 Views
Last Modified: 2012-05-10
I have a 2008 64 bit Terminal Server. I have a user with an Office Jet L7500 series printer running on Vista 32 bit that needs to print locally.

I created a VPN connection to the server. From the workstation, I went to \\server and opened printers. I added the print driver on the print server. At the end it comes back with "Unable to install HP Officejet Pro L7500 series, Type 3 - User mode, X86 driver. The operation is not supported.

I saw one post that suggested I install the 64 bit drivers first but that did not help

I am adding the printer from the list in printers since I can't download just the driver. The downloads are just applications, not drivers that can be extracted to a folder.
0
Comment
Question by:ajdratch
  • 2
3 Comments
 
LVL 3

Accepted Solution

by:
acpang earned 500 total points
ID: 33505732
Run the installer on a 64-bit workstation & before it goes through the detection process, look in your %Temp% folder for a directory which will contain the .inf drivers that you need to do a manual install of the drivers onto the 2008 server
0
 

Author Comment

by:ajdratch
ID: 33506561
I can't install the files from the 64-bit server. It says it is the wrong architecture. I did copy that temp folder to the local workstation and tried again using that driver but it still won't work - same error
0
 

Author Closing Comment

by:ajdratch
ID: 33648577
I was able to install the Vista drivers from an XP computer
0

Featured Post

Don't lose your head updating email signatures!

Do your end users still have the wrong email signature? Do email signature updates bore you or fill you with a sense of dread? You can make this a whole lot easier on yourself by trusting an Exclaimer email signature management solution. Over 50 million users do...so should you!

Join & Write a Comment

I was asked if I could set up a fax machine so that incoming faxes were delivered to people's Exchange inboxes and so that they could send faxes from their desktops without needing to print the document first.  I knew it was possible but I had no id…
OfficeMate Freezes on login or does not load after login credentials are input.
This tutorial will show how to push an installation of Backup Exec to an additional server in both 2012 and 2014 versions of the software. Click on the Backup Exec button in the upper left corner. From here, select Installation and Licensing, then I…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now