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Backup Exec 2010 SP1 remote agent crashes during Exchange backukp

We recently upgraded our Symantec Backup Exec from 11.d to 2010.

I can run a normal backup except it skips my Exchange mailboxes about half way through them because the remote agent crashes on the Exchange 2003 server.

I ran a liveupdate and installed SP1, and then reinstalled all the remote agents and restarted each system.

Still the same problem.

I get the following error message:

Final error: 0xe000ff13 - A communications failure has occurred with an Exchange Server resource.
Final error category: Resource Errors
For additional information regarding this error refer to link V-79-57344-65299

The fix suggested is to turn off Legacy backup and enable the GRT. I tried this before the install of SP1 but no change. I don't think I even want the GRT backup. Legacy is fine for me. Anyone know of another workaround or possible fix?
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occ_user
Asked:
occ_user
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1 Solution
 
jakirkhanCommented:
Reinstall the Remote Agent .
You can indeed install only the Remote Agent from the install disk or the media server itself
When you install the media server it also installs the "remote" agent, as all data access is via this agent, even local data on the media server
You can either push the agent to remote machines, or run the disk on them and do a local install
Also ref : http://www.symantec.com/connect/forums/0xe000ff13-communications-failure-has-occurred-exchange-server-resource
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occ_userAuthor Commented:
I reinstalled the agents after applying SP1. Are you saying to reinstall the agent again?
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occ_userAuthor Commented:
I fixed by removing the information store, mailboxes and public folders from the text resource selection list. Re-selected just the information store, and changed from Legacy backup to GRT.
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