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Backup Exec 2010 SP1 remote agent crashes during Exchange backukp

Posted on 2010-08-23
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We recently upgraded our Symantec Backup Exec from 11.d to 2010.

I can run a normal backup except it skips my Exchange mailboxes about half way through them because the remote agent crashes on the Exchange 2003 server.

I ran a liveupdate and installed SP1, and then reinstalled all the remote agents and restarted each system.

Still the same problem.

I get the following error message:

Final error: 0xe000ff13 - A communications failure has occurred with an Exchange Server resource.
Final error category: Resource Errors
For additional information regarding this error refer to link V-79-57344-65299

The fix suggested is to turn off Legacy backup and enable the GRT. I tried this before the install of SP1 but no change. I don't think I even want the GRT backup. Legacy is fine for me. Anyone know of another workaround or possible fix?
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Question by:occ_user
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Expert Comment

by:jakirkhan
ID: 33507303
Reinstall the Remote Agent .
You can indeed install only the Remote Agent from the install disk or the media server itself
When you install the media server it also installs the "remote" agent, as all data access is via this agent, even local data on the media server
You can either push the agent to remote machines, or run the disk on them and do a local install
Also ref : http://www.symantec.com/connect/forums/0xe000ff13-communications-failure-has-occurred-exchange-server-resource
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Author Comment

by:occ_user
ID: 33509332
I reinstalled the agents after applying SP1. Are you saying to reinstall the agent again?
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Accepted Solution

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occ_user earned 0 total points
ID: 33560989
I fixed by removing the information store, mailboxes and public folders from the text resource selection list. Re-selected just the information store, and changed from Legacy backup to GRT.
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