Solved

CA eTrust issues on server 2003.

Posted on 2010-08-24
5
908 Views
Last Modified: 2013-11-22
Greetings,

We have licenses for CA aTrust antivirus and things work good, except for the 2003 server (which has the iGateway) where it won't automatically update. It's set to search for updates every hour and I can see that it does. It just won't install the update. If I tell it to search for updates, it will install them without a problem.
We don't have client updates through the server, so all the others update correctly. It's just this one that won't update on a normal automatic update, for some reason.

Any ideas?
0
Comment
Question by:Cluskitt
  • 4
5 Comments
 
LVL 5

Accepted Solution

by:
DanMar earned 500 total points
ID: 33509450
Try reinstalling the product, you could have a corruption.  If this fails you may need to uninstall & reinstall.  If the uninstall fails there may be a CA cleanup removal tool available for your software.
Check CA website for any new builds of the application and upgrade
If you find a manual signature update file either locally or on the CA site try manually executing and seeing if this installs successfully?
If you still cannot update after trying these 3 steps I suggest scanning your system with another AV application in case you are infected and the AV software has been disabled.
0
 
LVL 18

Author Comment

by:Cluskitt
ID: 33509637
I can update manually. That is:
Both on automatic and manual update (right clicking tray icon and selecting "Download updates") CA launches the update application. The tray icon shows up on both cases. But whereas manual update will download relevant files and update (and after that downloads update files for redistribution, which isn't necessary in our system), the automatic update just downloads all updates and doesn't install. Last time I checked, it showed the message for updating component (just one) but then it closed and no change was made.
Seeing as the application is the same, I don't really understand the two different behaviours.
I would like to try other solutions before uninstall, because CA is a pain with licenses (last time I reinstalled the laptop I'm using, I had to copy the license file from a different computer).
0
 
LVL 18

Author Comment

by:Cluskitt
ID: 33540338
I have been a bit busy, and will still be today. But just wanted you to know that next week I'll try the reinstall/repair option and will let you know how it goes. :)
0
 
LVL 18

Author Comment

by:Cluskitt
ID: 33644835
I've tried reinstall, didn't work. I called the support of the company that supplied us the AV, they fiddled around the permissions in the server, still the same. Guess I will have to try a full uninstall/reinstall.
0
 
LVL 18

Author Closing Comment

by:Cluskitt
ID: 33741815
Well, after contacting the product support techs, they fiddled around with permissions and all kinds of different things, but I could see that they had no clue why this happened. In the end, I just uninstalled/reinstalled the AV and it's working fine now. Still don't know why it happened, but it's fixed.
0

Featured Post

Want to promote your upcoming event?

Attending an event? Speaking at a conference? Or exhibiting at a trade show? Easily inform your contacts by using a promotional banner in your email signature. This will ensure your organization’s most important contacts are in the know.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

On July 14th 2015, Windows Server 2003 will become End of Support, leaving hundreds of thousands of servers around the world that still run this 12 year old operating system vulnerable and potentially out of compliance in many organisations around t…
Ransomware continues to be a growing problem for both personal and business users alike and Antivirus companies are still struggling to find a reliable way to protect you from this dangerous threat.
This Micro Tutorial will give you a basic overview how to record your screen with Microsoft Expression Encoder. This program is still free and open for the public to download. This will be demonstrated using Microsoft Expression Encoder 4.
Along with being a a promotional video for my three-day Annielytics Dashboard Seminor, this Micro Tutorial is an intro to Google Analytics API data.

895 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now