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CA eTrust issues on server 2003.

Posted on 2010-08-24
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Last Modified: 2013-11-22
Greetings,

We have licenses for CA aTrust antivirus and things work good, except for the 2003 server (which has the iGateway) where it won't automatically update. It's set to search for updates every hour and I can see that it does. It just won't install the update. If I tell it to search for updates, it will install them without a problem.
We don't have client updates through the server, so all the others update correctly. It's just this one that won't update on a normal automatic update, for some reason.

Any ideas?
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Question by:Cluskitt
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DanMar earned 500 total points
ID: 33509450
Try reinstalling the product, you could have a corruption.  If this fails you may need to uninstall & reinstall.  If the uninstall fails there may be a CA cleanup removal tool available for your software.
Check CA website for any new builds of the application and upgrade
If you find a manual signature update file either locally or on the CA site try manually executing and seeing if this installs successfully?
If you still cannot update after trying these 3 steps I suggest scanning your system with another AV application in case you are infected and the AV software has been disabled.
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by:Cluskitt
ID: 33509637
I can update manually. That is:
Both on automatic and manual update (right clicking tray icon and selecting "Download updates") CA launches the update application. The tray icon shows up on both cases. But whereas manual update will download relevant files and update (and after that downloads update files for redistribution, which isn't necessary in our system), the automatic update just downloads all updates and doesn't install. Last time I checked, it showed the message for updating component (just one) but then it closed and no change was made.
Seeing as the application is the same, I don't really understand the two different behaviours.
I would like to try other solutions before uninstall, because CA is a pain with licenses (last time I reinstalled the laptop I'm using, I had to copy the license file from a different computer).
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by:Cluskitt
ID: 33540338
I have been a bit busy, and will still be today. But just wanted you to know that next week I'll try the reinstall/repair option and will let you know how it goes. :)
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Author Comment

by:Cluskitt
ID: 33644835
I've tried reinstall, didn't work. I called the support of the company that supplied us the AV, they fiddled around the permissions in the server, still the same. Guess I will have to try a full uninstall/reinstall.
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LVL 18

Author Closing Comment

by:Cluskitt
ID: 33741815
Well, after contacting the product support techs, they fiddled around with permissions and all kinds of different things, but I could see that they had no clue why this happened. In the end, I just uninstalled/reinstalled the AV and it's working fine now. Still don't know why it happened, but it's fixed.
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