[Webinar] Streamline your web hosting managementRegister Today

x
?
Solved

Outlook is connected but does not update

Posted on 2010-08-24
15
Medium Priority
?
408 Views
Last Modified: 2013-02-10
We are running Exchange 2003 with Outlook 2003. I can get Outlook to update by setting a send and receive every minute but otherwise it does not update. If I remove cached mode Outlook will not open and says there is no connection to Exchange. This is running on Windows 7 Pro.
0
Comment
Question by:Mark_Shuff
  • 5
  • 5
  • 2
  • +1
13 Comments
 
LVL 3

Expert Comment

by:59cal
ID: 33509919
Does this only happen on the one machine?
0
 

Author Comment

by:Mark_Shuff
ID: 33509955
Yes the same user is fine on an XP Pro PC
0
 
LVL 2

Expert Comment

by:100243196
ID: 33509968
Have you tried repairing the client through add / remove programs? What about recreating the profile on the problematic machine?
0
Free tool for managing users' photos in Office 365

Easily upload multiple users’ photos to Office 365. Manage them with an intuitive GUI and use handy built-in cropping and resizing options. Link photos with users based on Azure AD attributes. Free tool!

 
LVL 3

Expert Comment

by:59cal
ID: 33509969
If you setup another users mail account on that Win7 machine, does it work?
0
 
LVL 53

Expert Comment

by:Will Szymkowski
ID: 33509985
When you have Outlook open (in cached mode) do the following...
- Press/Hold Ctrl, Right click on Outlook icon in the system tray
- Select Connection Status
- Check too see if Outlook is actually connected correctly to your exchange server and DC

Also, have you tried Outlook in safe mode (/safe) or disabled add-ins (/safe:3)?
I would also suggest trying a new Outlook profile to ensure nothing is corrupt in the default profile you are currently using. If the user is fine on other machines then it is more then likely a Outlook profile issue.
0
 

Author Comment

by:Mark_Shuff
ID: 33510018
I have tried Outlook in safe mode and also tried a new profile but these steps did not work. I have not tried a different user but |I will try later. The user is a director of the company so I will have to try this later when he leaves. It does resolve the Exchange server so I do not think it is to do with DNS.
0
 
LVL 3

Expert Comment

by:59cal
ID: 33510022
If you setup another users mail account on that Win7 machine, it will rule out a corrupt install of Outlook. If this works then try the new mail profile
0
 
LVL 3

Expert Comment

by:59cal
ID: 33510036
is the machine on the domain?
0
 

Author Comment

by:Mark_Shuff
ID: 33510100
Yes it is on the domain and has no problems access mapped drives etc
0
 
LVL 2

Expert Comment

by:100243196
ID: 33510113
Have you checked to see if the scheduled send / receive option is disabled?

http://support.microsoft.com/kb/320836
0
 
LVL 3

Expert Comment

by:59cal
ID: 33510121
can you access OWA from the users machine?
0
 

Author Comment

by:Mark_Shuff
ID: 33510194
I will check to see if send/receive is disabled. OWA works fine
0
 

Accepted Solution

by:
Mark_Shuff earned 0 total points
ID: 33540873
I have found out that this affects another Window 7 PC and all other PCs are XP Pro so it must be a Windows 7 issue
0

Featured Post

Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

With so many activities to perform, Exchange administrators are always busy in organizations. If everything, including Exchange Servers, Outlook clients, and Office 365 accounts work without any issues, they can sit and relax. But unfortunately, it…
Often, the users face difficulty in accessing Outlook 2016 PST files on Windows 10 computer. One of the reasons behind it is the improper functioning of MS Outlook when the user tries to open it. MS Outlook suddenly stops working, or it will not op…
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Suggested Courses

612 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question