Solved

Outlook is connected but does not update

Posted on 2010-08-24
15
393 Views
Last Modified: 2013-02-10
We are running Exchange 2003 with Outlook 2003. I can get Outlook to update by setting a send and receive every minute but otherwise it does not update. If I remove cached mode Outlook will not open and says there is no connection to Exchange. This is running on Windows 7 Pro.
0
Comment
Question by:Mark_Shuff
  • 5
  • 5
  • 2
  • +1
15 Comments
 
LVL 3

Expert Comment

by:59cal
ID: 33509919
Does this only happen on the one machine?
0
 

Author Comment

by:Mark_Shuff
ID: 33509955
Yes the same user is fine on an XP Pro PC
0
 
LVL 2

Expert Comment

by:100243196
ID: 33509968
Have you tried repairing the client through add / remove programs? What about recreating the profile on the problematic machine?
0
VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

 
LVL 3

Expert Comment

by:59cal
ID: 33509969
If you setup another users mail account on that Win7 machine, does it work?
0
 
LVL 53

Expert Comment

by:Will Szymkowski
ID: 33509985
When you have Outlook open (in cached mode) do the following...
- Press/Hold Ctrl, Right click on Outlook icon in the system tray
- Select Connection Status
- Check too see if Outlook is actually connected correctly to your exchange server and DC

Also, have you tried Outlook in safe mode (/safe) or disabled add-ins (/safe:3)?
I would also suggest trying a new Outlook profile to ensure nothing is corrupt in the default profile you are currently using. If the user is fine on other machines then it is more then likely a Outlook profile issue.
0
 

Author Comment

by:Mark_Shuff
ID: 33510018
I have tried Outlook in safe mode and also tried a new profile but these steps did not work. I have not tried a different user but |I will try later. The user is a director of the company so I will have to try this later when he leaves. It does resolve the Exchange server so I do not think it is to do with DNS.
0
 
LVL 3

Expert Comment

by:59cal
ID: 33510022
If you setup another users mail account on that Win7 machine, it will rule out a corrupt install of Outlook. If this works then try the new mail profile
0
 
LVL 3

Expert Comment

by:59cal
ID: 33510036
is the machine on the domain?
0
 

Author Comment

by:Mark_Shuff
ID: 33510100
Yes it is on the domain and has no problems access mapped drives etc
0
 
LVL 2

Expert Comment

by:100243196
ID: 33510113
Have you checked to see if the scheduled send / receive option is disabled?

http://support.microsoft.com/kb/320836
0
 
LVL 3

Expert Comment

by:59cal
ID: 33510121
can you access OWA from the users machine?
0
 

Author Comment

by:Mark_Shuff
ID: 33510194
I will check to see if send/receive is disabled. OWA works fine
0
 

Accepted Solution

by:
Mark_Shuff earned 0 total points
ID: 33540873
I have found out that this affects another Window 7 PC and all other PCs are XP Pro so it must be a Windows 7 issue
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Outlook 2016 Profiles 6 41
Outlook keeps asking for credentials, and then does not except. 10 73
exchange, outlook, calendar 2 34
Gmail using imap and Outlook 2013 5 36
Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

832 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question