Mark_Shuff
asked on
Outlook is connected but does not update
We are running Exchange 2003 with Outlook 2003. I can get Outlook to update by setting a send and receive every minute but otherwise it does not update. If I remove cached mode Outlook will not open and says there is no connection to Exchange. This is running on Windows 7 Pro.
Does this only happen on the one machine?
ASKER
Yes the same user is fine on an XP Pro PC
Have you tried repairing the client through add / remove programs? What about recreating the profile on the problematic machine?
If you setup another users mail account on that Win7 machine, does it work?
When you have Outlook open (in cached mode) do the following...
- Press/Hold Ctrl, Right click on Outlook icon in the system tray
- Select Connection Status
- Check too see if Outlook is actually connected correctly to your exchange server and DC
Also, have you tried Outlook in safe mode (/safe) or disabled add-ins (/safe:3)?
I would also suggest trying a new Outlook profile to ensure nothing is corrupt in the default profile you are currently using. If the user is fine on other machines then it is more then likely a Outlook profile issue.
- Press/Hold Ctrl, Right click on Outlook icon in the system tray
- Select Connection Status
- Check too see if Outlook is actually connected correctly to your exchange server and DC
Also, have you tried Outlook in safe mode (/safe) or disabled add-ins (/safe:3)?
I would also suggest trying a new Outlook profile to ensure nothing is corrupt in the default profile you are currently using. If the user is fine on other machines then it is more then likely a Outlook profile issue.
ASKER
I have tried Outlook in safe mode and also tried a new profile but these steps did not work. I have not tried a different user but |I will try later. The user is a director of the company so I will have to try this later when he leaves. It does resolve the Exchange server so I do not think it is to do with DNS.
If you setup another users mail account on that Win7 machine, it will rule out a corrupt install of Outlook. If this works then try the new mail profile
is the machine on the domain?
ASKER
Yes it is on the domain and has no problems access mapped drives etc
Have you checked to see if the scheduled send / receive option is disabled?
http://support.microsoft.com/kb/320836
http://support.microsoft.com/kb/320836
can you access OWA from the users machine?
ASKER
I will check to see if send/receive is disabled. OWA works fine
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