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Outlook is connected but does not update

Posted on 2010-08-24
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Last Modified: 2013-02-10
We are running Exchange 2003 with Outlook 2003. I can get Outlook to update by setting a send and receive every minute but otherwise it does not update. If I remove cached mode Outlook will not open and says there is no connection to Exchange. This is running on Windows 7 Pro.
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Question by:Mark_Shuff
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Expert Comment

by:59cal
ID: 33509919
Does this only happen on the one machine?
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Author Comment

by:Mark_Shuff
ID: 33509955
Yes the same user is fine on an XP Pro PC
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by:100243196
ID: 33509968
Have you tried repairing the client through add / remove programs? What about recreating the profile on the problematic machine?
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Expert Comment

by:59cal
ID: 33509969
If you setup another users mail account on that Win7 machine, does it work?
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Expert Comment

by:Will Szymkowski
ID: 33509985
When you have Outlook open (in cached mode) do the following...
- Press/Hold Ctrl, Right click on Outlook icon in the system tray
- Select Connection Status
- Check too see if Outlook is actually connected correctly to your exchange server and DC

Also, have you tried Outlook in safe mode (/safe) or disabled add-ins (/safe:3)?
I would also suggest trying a new Outlook profile to ensure nothing is corrupt in the default profile you are currently using. If the user is fine on other machines then it is more then likely a Outlook profile issue.
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Author Comment

by:Mark_Shuff
ID: 33510018
I have tried Outlook in safe mode and also tried a new profile but these steps did not work. I have not tried a different user but |I will try later. The user is a director of the company so I will have to try this later when he leaves. It does resolve the Exchange server so I do not think it is to do with DNS.
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Expert Comment

by:59cal
ID: 33510022
If you setup another users mail account on that Win7 machine, it will rule out a corrupt install of Outlook. If this works then try the new mail profile
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Expert Comment

by:59cal
ID: 33510036
is the machine on the domain?
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Author Comment

by:Mark_Shuff
ID: 33510100
Yes it is on the domain and has no problems access mapped drives etc
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Expert Comment

by:100243196
ID: 33510113
Have you checked to see if the scheduled send / receive option is disabled?

http://support.microsoft.com/kb/320836
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Expert Comment

by:59cal
ID: 33510121
can you access OWA from the users machine?
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Author Comment

by:Mark_Shuff
ID: 33510194
I will check to see if send/receive is disabled. OWA works fine
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Mark_Shuff earned 0 total points
ID: 33540873
I have found out that this affects another Window 7 PC and all other PCs are XP Pro so it must be a Windows 7 issue
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