marmaduke0
asked on
MS Excel 2003 stops responding on Windows 7 64 bit
Hi,
I have a user who is consistently having issues with MS Excel 2003 on WIndows 7 64 bit OS.
He will receive the error "Microsoft Excel has stopped respoding, the program will close" etc etc.
The event is as follows:-
Log Name: Application
Source: Application Error
Date: 16/08/2010 16:31:22
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: computername
Description:
Faulting application name: EXCEL.EXE, version: 11.0.8326.0, time stamp: 0x4c1c2afb
Faulting module name: EXCEL.EXE, version: 11.0.8326.0, time stamp: 0x4c1c2afb
Exception code: 0xc0000005
Fault offset: 0x00030272
Faulting process id: 0x19ac
Faulting application start time: 0x01cb3d5812feb5a2
Faulting application path: C:\Program Files (x86)\Microsoft Office\OFFICE11\EXCEL.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\OFFICE11\EXCEL.EXE
Report Id: 52b6f353-a94b-11df-99ef-70 f1a19a2cc2
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</Event ID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000 </Keywords >
<TimeCreated SystemTime="2010-08-16T15: 31:22.0000 00000Z" />
<EventRecordID>4596</Event RecordID>
<Channel>Application</Chan nel>
<Computer>computername</Co mputer>
<Security />
</System>
<EventData>
<Data>EXCEL.EXE</Data>
<Data>11.0.8326.0</Data>
<Data>4c1c2afb</Data>
<Data>EXCEL.EXE</Data>
<Data>11.0.8326.0</Data>
<Data>4c1c2afb</Data>
<Data>c0000005</Data>
<Data>00030272</Data>
<Data>19ac</Data>
<Data>01cb3d5812feb5a2</Da ta>
<Data>C:\Program Files (x86)\Microsoft Office\OFFICE11\EXCEL.EXE< /Data>
<Data>C:\Program Files (x86)\Microsoft Office\OFFICE11\EXCEL.EXE< /Data>
<Data>52b6f353-a94b-11df-9 9ef-70f1a1 9a2cc2</Da ta>
</EventData>
</Event>
Any help would be appreciated.
I have a user who is consistently having issues with MS Excel 2003 on WIndows 7 64 bit OS.
He will receive the error "Microsoft Excel has stopped respoding, the program will close" etc etc.
The event is as follows:-
Log Name: Application
Source: Application Error
Date: 16/08/2010 16:31:22
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: computername
Description:
Faulting application name: EXCEL.EXE, version: 11.0.8326.0, time stamp: 0x4c1c2afb
Faulting module name: EXCEL.EXE, version: 11.0.8326.0, time stamp: 0x4c1c2afb
Exception code: 0xc0000005
Fault offset: 0x00030272
Faulting process id: 0x19ac
Faulting application start time: 0x01cb3d5812feb5a2
Faulting application path: C:\Program Files (x86)\Microsoft Office\OFFICE11\EXCEL.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\OFFICE11\EXCEL.EXE
Report Id: 52b6f353-a94b-11df-99ef-70
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</Event
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2010-08-16T15:
<EventRecordID>4596</Event
<Channel>Application</Chan
<Computer>computername</Co
<Security />
</System>
<EventData>
<Data>EXCEL.EXE</Data>
<Data>11.0.8326.0</Data>
<Data>4c1c2afb</Data>
<Data>EXCEL.EXE</Data>
<Data>11.0.8326.0</Data>
<Data>4c1c2afb</Data>
<Data>c0000005</Data>
<Data>00030272</Data>
<Data>19ac</Data>
<Data>01cb3d5812feb5a2</Da
<Data>C:\Program Files (x86)\Microsoft Office\OFFICE11\EXCEL.EXE<
<Data>C:\Program Files (x86)\Microsoft Office\OFFICE11\EXCEL.EXE<
<Data>52b6f353-a94b-11df-9
</EventData>
</Event>
Any help would be appreciated.
This is a common error and probably has far more to do with the workbook your user is using than with their operating system.
It's the same way firefox will crash if a bad javascript goes rogue. You should get the user to send you any documents causing crashes so you can investigate if there's anything wrong with their size, external links, or macros running within them. If the user is unwilling to improve the workbooks then let then short of a shot in the dark attempt at reinstalling Microsoft Office 2003, their only option would be to upgrade to a later version of Office (2007 or 2010) and simply hope that the same problem doesn't occur.
ASKER
It can happen at any time, for example, if he has a new workbook he has been working on for say half an hour, if he tries to copy or cut cells, that is when the error appears.
I have also disabled the send to bluetooth option from Excel and in the registry at HKEY, LOCALMACHINE, SOFTWARE, MICROSOFT, OFFICE, EXCEL, ADDINS, BtOFFICEAddin.BtOFFICEInte gration.1 and set the setting to 0. This has not made any difference unfortunately.
Don't really want to make the move to 2007 or 2010 as it would be a steep learning curve as the gui is quite different to 2003's.
I have also disabled the send to bluetooth option from Excel and in the registry at HKEY, LOCALMACHINE, SOFTWARE, MICROSOFT, OFFICE, EXCEL, ADDINS, BtOFFICEAddin.BtOFFICEInte
Don't really want to make the move to 2007 or 2010 as it would be a steep learning curve as the gui is quite different to 2003's.
Then I guess all you have left is a shot in the dark re-installation of office 2003.
ASKER CERTIFIED SOLUTION
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ASKER
I'll give the re-install ago alainbryden.
No I haven't tried disabling all addins rorya, I'll try this before the re-install.
Thanks
No I haven't tried disabling all addins rorya, I'll try this before the re-install.
Thanks
Does the error happen for all users who log into the machine?
ASKER
There is only one user profile set up on the machine. I'm pretty much stuck as far as access goes as the user travals with the laptop and is not on site very often.
ASKER
Tried reinstalling the Office suite but still get the errors.
This happens for all users.
This happens for all users.
ASKER
I disabled all Send to Bluetooth addin for all Office suite programs. That fixed it.
Thanks for the help
Thanks for the help