tape drive not showing in device manager after installing sbs 2008 in VMware?

Posted on 2010-08-24
Last Modified: 2013-12-01
I have installed VMware ESXI 4.01 and then installed Windows 2008 SBS on top.  No issues have been reported.  However, when I boot into Windows and check device manager.  I have no tape drive listed?

The tape drive we have is a A7983AT Ultrium 448i .  Any ideas why this would be?  Any help or recommendations would be greatly appreciated.

Further details of our hardware are listed below:

Proccessor  Intel® Xeon® Processor E5420 (12M Cache, 2.50 GHz, 1333 MHz FSB)
QC 4GB Ram
E200i system
It contains 5 SATA/160GB 7200RPM Hot plug discs
HP Smart Array E200 128MB Controller
HP NC101T PCI-E 1 Port 1000T GB network adaptor
A7983AT Ultrium 448i Tape Drive
Question by:resolver1
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LVL 17

Assisted Solution

sgsm81 earned 72 total points
ID: 33510915
Is your Ultrium 448i tape drive controller card shown in device manager ?

Accepted Solution

MadAsToast earned 72 total points
ID: 33510983
Hi, to add a tape drive / media library to ESXi server, VMWare have written a KB article for it:

Hope this helps
LVL 12

Assisted Solution

TapeDude earned 285 total points
ID: 33511162
If you've connected the tape drive to the HP Smart Array E200 128MB Controller, I've got some bad news.

According to this: - ProLiant Storage - HP Smart Array E200 controller - Questions & Answers.htm

it doesn't support tape. You'll need to use a different HBA :-(
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LVL 12

Assisted Solution

TapeDude earned 285 total points
ID: 33511179
Sorry, bad link - try: controller_-_Questions_Answers.htm

Assisted Solution

jmiller47 earned 71 total points
ID: 33511370
I think there are some issues with that link. Here, This one may work for you and is the original (from HP)

Author Comment

ID: 33511441
Just opened up the server and the tape drive is connected to

The tape drive is the only device connected to the LSI adapter.  This device does display in the device viewer on the windows 2008 sbs host.  

Author Comment

ID: 33511449
sorry the last sentence meant to say

"This device does display in device manager on the windows 2008 sbs host"

LVL 12

Assisted Solution

TapeDude earned 285 total points
ID: 33511655
OK - when you say "this device" I assume you are referring to the LSI HBA, not the tape drive.

Is the tape drive showing up in the LSI's boot messages on boot?

Author Comment

ID: 33512150
Yeah Tapedude. I was referring to the LSI HBA.

There are 2 items listed by the LSI bios.

HP ultra 2-scsi

It does give me an option to go into the setup. I havent yet
LVL 12

Assisted Solution

TapeDude earned 285 total points
ID: 33512380
OK, then assuming the drive and the HBA are set to two different SCSI IDs, then the problem is somewhere between VMWare and Windows. Did you follow @MadAsToast's link's instructions?

PS - the tape drive isn't showing up in Device Manager under "Other Devices", is it?

Author Comment

ID: 33515587
No but I will give it a try tomorrow.

thanks for your help so far guys

Author Closing Comment

ID: 33566079
Ive decided not to use VM for this particular site due to other issues but i have awarded points accordingly.

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