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Outlook 2007 - Sorting Issue

Posted on 2010-08-24
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Last Modified: 2012-05-10
I have a sorting issue with Outlook 2007.  I have a user that has his default Outlook folder set to "Unread".  This means when he opens Outlook the client opens up directly to his unread mail versus going to the inbox.  After he reads his unread and goes to inbox it is configured to sort by date received.  This however doesn't always happen.  If he clicks away to say calendar or tasks or some other folder from the unread folder and then to his inbox his inbox mysteriously sorts by sender not by date received.  And the sort is from a sender that really doesn't make sense as it is defaulting to a particular sender all the time ..... the same sender.  I hope this makes sense.  This is what I have tried in the hopes of resolving this issue so far but unfortunatley has not work.  Went to start | Run | and typed in Outlook.exe /cleanview.  This seemed to work but after a while the issue returned.  Also tried to reset his "Customize Current View" but the option is grayed out!  I can't seem to figure out why this option is grayed out and think that if I do I may solve his problem.  Also one more thing, this is not an Outlook Client install issue as I totally just rebuilt his laptop and reinstalled a fresh copy of Outlook 2007 and the issue occurs on his new install as well!  
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Question by:iopadmin
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Expert Comment

by:peakpeak
ID: 33519388
Since you have made a fresh install this sounds very strange. However:

First try this: Close Outlook, click Start->Run, type Outlook /cleanprofile
If that doesn't do the trick then recreate the Outlook profile. Profile corruption is the source of many strange behaviours in Outlook.
You may first want to save away the address cache (the .nk2 file) which contains the addresses the user has prevoiusly sent successfully. You find the .nk2 file here (XP):
C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook
(Vista / W7: C:\Users\{username}\AppData\Roaming\Microsoft\Outlook)
If you do not know how to recreate a profile: http://www.howto-outlook.com/faq/newprofile.htm
After recreating the profile you can restore the .nk2 file to the same location assuming you used the same name for the new Outlook profile.
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Author Comment

by:iopadmin
ID: 33558309
I did the above previously.  I actually gave the user a new laptop and the situation travel to the new laptop.  Profiles are local so how does the situation travel to a brand new laptop (new profile).  I have the users old laptop that I am using to troubleshoot.  I creted a new profile on this laptop and it seems to be working.  However, when I right click on the Outlook's menue (From; Subject or Received) to go to "Customize Current Views" and click on this to go to "Reset Current Views", this option is grayed out.  This should not be grayed out and until I figure out why and fix this I don't think this issue is fuller resolved and will reappear again.    Why is "Reset Current Views Grayed Out? (Note, I am in Inbox when I go to Customize Current Views; Reset Current Views and is grayed out.)  
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Accepted Solution

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iopadmin earned 0 total points
ID: 33626871
I installed Office SP2 and this solved the issue.
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