Outlook 2007 - Sorting Issue
Posted on 2010-08-24
I have a sorting issue with Outlook 2007. I have a user that has his default Outlook folder set to "Unread". This means when he opens Outlook the client opens up directly to his unread mail versus going to the inbox. After he reads his unread and goes to inbox it is configured to sort by date received. This however doesn't always happen. If he clicks away to say calendar or tasks or some other folder from the unread folder and then to his inbox his inbox mysteriously sorts by sender not by date received. And the sort is from a sender that really doesn't make sense as it is defaulting to a particular sender all the time ..... the same sender. I hope this makes sense. This is what I have tried in the hopes of resolving this issue so far but unfortunatley has not work. Went to start | Run | and typed in Outlook.exe /cleanview. This seemed to work but after a while the issue returned. Also tried to reset his "Customize Current View" but the option is grayed out! I can't seem to figure out why this option is grayed out and think that if I do I may solve his problem. Also one more thing, this is not an Outlook Client install issue as I totally just rebuilt his laptop and reinstalled a fresh copy of Outlook 2007 and the issue occurs on his new install as well!