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Printing problem (winsock error 10054)

Hi folks,

I've searched EE already for a solution, but haven't found a relative thread to printing. We have a wide-format inkjet plotter that prints files from a particular workstation. Randomly, in the middle of a print, the printer will stop responding and the computer reports a "winsock error" (screenshot attached).

Any suggestions why this is happening? I understand it's a loss of data across the network, but any suggestion where I should start my troubleshooting?

Thanks.
error.jpg

Geek_Nabil

Do you use a print server? If there are many service protocols running on it this might be the reason. You will have to migrate those services to another server

Also...what OS do you use in your network, Client? Server?

Its not really a network problem.

t15roberts

ASKER

Yes, it's an HP print server using JetDirect. I don't see many service protocols enabled (config screen shot attached).

Regarding OS, the workstation was Windows XP and now is Windows 7 (we were having errors with both OS).
jet-direct.jpg

Geek_Nabil

Kindly show me protocol info

t15roberts

ASKER

Sure, protocol info screens are similar to the config screen shot I sent. I have attached each protocol info page.
tcpip.jpg
ipxspx.jpg
appletalk.jpg
dlcllc.jpg
snmp.jpg

SOLUTION

Geek_Nabil

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t15roberts

ASKER

Thank you. I have attempted to update the JetDirect Firmware from the link you provided, however the unit times out on the update. Checking the firmware rev, I notice we are still at v.22 instead of v.25...

Do you think the printer firmware needs updating too? If so, can you provide a link to the printer firmware (as opposed to JetDirect firmware link provided)??

Thank you again for the help!

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Geek_Nabil

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t15roberts

ASKER

Thank you for all the great links. HP's website is close to useless when searching (broken links everywhere), and you have pointed us in the right direction. I can't seem to get the firmware update to "take." It just hangs. I have let the window "updating firmware" refresh for over an hour with no success.

One question: these problems began occuring when we moved our office (my original post questioned if it was a network problem) to a new location. The office is running 1000TX, while the previous office was 10/100TX. Could the workstation be overloading our old print server? I tried limiting the port to 100TX to see if that helps....

t15roberts

ASKER

Almost four weeks since we throttled the port to 10/100TX and no WinSock errors. I still can't flash the firmware, so am hoping this fix was a solid solution.