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Printing problem (winsock error 10054)

Posted on 2010-08-24
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Last Modified: 2013-12-19
Hi folks,

I've searched EE already for a solution, but haven't found a relative thread to printing. We have a wide-format inkjet plotter that prints files from a particular workstation. Randomly, in the middle of a print, the printer will stop responding and the computer reports a "winsock error" (screenshot attached).

Any suggestions why this is happening? I understand it's a loss of data across the network, but any suggestion where I should start my troubleshooting?

Thanks.
error.jpg
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Question by:t15roberts
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Expert Comment

by:Geek_Nabil
ID: 33512455
Do you use a print server? If there are many service protocols running on it this might be the reason. You will have to migrate those services to another server

Also...what OS do you use in your network, Client? Server?

Its not really a network problem.
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Author Comment

by:t15roberts
ID: 33513164
Yes, it's an HP print server using JetDirect. I don't see many service protocols enabled (config screen shot attached).

Regarding OS, the workstation was Windows XP and now is Windows 7 (we were having errors with both OS).
jet-direct.jpg
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Expert Comment

by:Geek_Nabil
ID: 33513936
Kindly show me protocol info
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Author Comment

by:t15roberts
ID: 33514061
Sure, protocol info screens are similar to the config screen shot I sent. I have attached each protocol info page.
tcpip.jpg
ipxspx.jpg
appletalk.jpg
dlcllc.jpg
snmp.jpg
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Assisted Solution

by:Geek_Nabil
Geek_Nabil earned 500 total points
ID: 33514135
Please upgrade your firmware on the print server:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpj07429

This should solve your problem.
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Author Comment

by:t15roberts
ID: 33522098
Thank you. I have attempted to update the JetDirect Firmware from the link you provided, however the unit times out on the update. Checking the firmware rev, I notice we are still at v.22 instead of v.25...

Do you think the printer firmware needs updating too? If so, can you provide a link to the printer firmware (as opposed to JetDirect firmware link provided)??

Thank you again for the help!
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Accepted Solution

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Geek_Nabil earned 500 total points
ID: 33524022
Update the Printer Firmware, am not sure if that would solve the problem, nevertheless try it:
http://h30413.www3.hp.com/SupportServices/country/us/en/firmware_patch.html-new_product=5500.htm

Choose your current firmware version, and download the appropriate file, using this guide:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=bpl12018&jumpid=reg_R1002_USEN
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Author Comment

by:t15roberts
ID: 33563606
Thank you for all the great links. HP's website is close to useless when searching (broken links everywhere), and you have pointed us in the right direction. I can't seem to get the firmware update to "take." It just hangs. I have let the window "updating firmware" refresh for over an hour with no success.

One question:  these problems began occuring when we moved our office (my original post questioned if it was a network problem) to a new location. The office is running 1000TX, while the previous office was 10/100TX. Could the workstation be overloading our old print server? I tried limiting the port to 100TX to see if that helps....
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Author Closing Comment

by:t15roberts
ID: 33693096
Almost four weeks since we throttled the port to 10/100TX and no WinSock errors. I still can't flash the firmware, so am hoping this fix was a solid solution.
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