Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Printing problem (winsock error 10054)

Posted on 2010-08-24
9
Medium Priority
?
883 Views
Last Modified: 2013-12-19
Hi folks,

I've searched EE already for a solution, but haven't found a relative thread to printing. We have a wide-format inkjet plotter that prints files from a particular workstation. Randomly, in the middle of a print, the printer will stop responding and the computer reports a "winsock error" (screenshot attached).

Any suggestions why this is happening? I understand it's a loss of data across the network, but any suggestion where I should start my troubleshooting?

Thanks.
error.jpg
0
Comment
Question by:t15roberts
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
9 Comments
 
LVL 4

Expert Comment

by:Geek_Nabil
ID: 33512455
Do you use a print server? If there are many service protocols running on it this might be the reason. You will have to migrate those services to another server

Also...what OS do you use in your network, Client? Server?

Its not really a network problem.
0
 

Author Comment

by:t15roberts
ID: 33513164
Yes, it's an HP print server using JetDirect. I don't see many service protocols enabled (config screen shot attached).

Regarding OS, the workstation was Windows XP and now is Windows 7 (we were having errors with both OS).
jet-direct.jpg
0
 
LVL 4

Expert Comment

by:Geek_Nabil
ID: 33513936
Kindly show me protocol info
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:t15roberts
ID: 33514061
Sure, protocol info screens are similar to the config screen shot I sent. I have attached each protocol info page.
tcpip.jpg
ipxspx.jpg
appletalk.jpg
dlcllc.jpg
snmp.jpg
0
 
LVL 4

Assisted Solution

by:Geek_Nabil
Geek_Nabil earned 1500 total points
ID: 33514135
Please upgrade your firmware on the print server:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpj07429

This should solve your problem.
0
 

Author Comment

by:t15roberts
ID: 33522098
Thank you. I have attempted to update the JetDirect Firmware from the link you provided, however the unit times out on the update. Checking the firmware rev, I notice we are still at v.22 instead of v.25...

Do you think the printer firmware needs updating too? If so, can you provide a link to the printer firmware (as opposed to JetDirect firmware link provided)??

Thank you again for the help!
0
 
LVL 4

Accepted Solution

by:
Geek_Nabil earned 1500 total points
ID: 33524022
Update the Printer Firmware, am not sure if that would solve the problem, nevertheless try it:
http://h30413.www3.hp.com/SupportServices/country/us/en/firmware_patch.html-new_product=5500.htm

Choose your current firmware version, and download the appropriate file, using this guide:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=bpl12018&jumpid=reg_R1002_USEN
0
 

Author Comment

by:t15roberts
ID: 33563606
Thank you for all the great links. HP's website is close to useless when searching (broken links everywhere), and you have pointed us in the right direction. I can't seem to get the firmware update to "take." It just hangs. I have let the window "updating firmware" refresh for over an hour with no success.

One question:  these problems began occuring when we moved our office (my original post questioned if it was a network problem) to a new location. The office is running 1000TX, while the previous office was 10/100TX. Could the workstation be overloading our old print server? I tried limiting the port to 100TX to see if that helps....
0
 

Author Closing Comment

by:t15roberts
ID: 33693096
Almost four weeks since we throttled the port to 10/100TX and no WinSock errors. I still can't flash the firmware, so am hoping this fix was a solid solution.
0

Featured Post

Tech or Treat!

Submit an article about your scariest tech experience—and the solution—and you’ll be automatically entered to win one of 4 fantastic tech gadgets.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The Need In an Active Directory enviroment, the PDC emulator provide time synchronization for the domain. This is important since Active Directory uses Kerberos for authentication.  By default, if the time difference between systems is off by more …
This article offers some helpful and general tips for safe browsing and online shopping. It offers simple and manageable procedures that help to ensure the safety of one's personal information and the security of any devices.
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
Please read the paragraph below before following the instructions in the video — there are important caveats in the paragraph that I did not mention in the video. If your PaperPort 12 or PaperPort 14 is failing to start, or crashing, or hanging, …

610 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question