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Firefox browser unable to verify GeoTrust SSL CA

Posted on 2010-08-24
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Last Modified: 2012-05-10
For some reason, some of our client machines using Firefox browsers are not able to access an internal website that was certed with GeoTrust SSL CA. Some do work and some don't - they request an exception be made. The error says - "Could not verify for unknown reasons"
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Question by:oitundu1
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LVL 65

Expert Comment

by:rockiroads
ID: 33513143
what version firefox you using? this could be something not applicable but maybe a firefox upgrade? Im assuming its fine in other browers like ie
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LVL 65

Expert Comment

by:rockiroads
ID: 33513182
Oh another thing, I dont know if you can reinstall root certificates eg http://www.geotrust.com/resources/root-certificates/
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Author Comment

by:oitundu1
ID: 33513685
Thanks Rock,

Using Firefox ver. 3.6.8, I assume it's the latest greatest, I tried update option & it says there's nothing else out there that's newer. Yes, it is fine in other browsers, ie, chrome, safari

Tried re-installing root certs, no change.

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LVL 65

Expert Comment

by:rockiroads
ID: 33513879
that seems to be the latest. I found this FAQ https://www.secure128.com/faq.aspx?href=#qh and it mentions how to install ceritifcate on a webserver. Since its an internal website, did you check that for certificates?
also this if it helps https://knowledge.geotrust.com/support/knowledge-base/index?page=content&id=SO15065
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Author Comment

by:oitundu1
ID: 33513994
Yes, the Geo Trust certificate was ordered in house and installed by our system engineer. It's a Windows 2003 32bit server. Verified the installation with our System engineer against the link(s) you sent. All looks good.
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Author Comment

by:oitundu1
ID: 33514280
Also uninstalled/re-installed FF & removed directory from Program Files. Again no change.
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Accepted Solution

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rockiroads earned 2000 total points
ID: 33514366
I was checking the knowledgebase on geotrust https://knowledge.geotrust.com/support/knowledge-base/index?page=answers&startover=y&ichbox[]=en_US&question_box=unable+to+verify but didnt find much. it talks about obtaining an intermediate ca.

if u get no joy here, maybe contact their online support to see what they say
https://www.geotrust.com/about/contact/support-form/
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Author Comment

by:oitundu1
ID: 33514855
Thx. I'll look into this
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Author Comment

by:oitundu1
ID: 33515555
Thanks, the intermediate cert (or lack thereof) was the problem.
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LVL 31

Expert Comment

by:Paranormastic
ID: 33516217
GeoTrust was slated to do an upgrade on July 22, 2010 (not sure yet if that's the date it actually happened on) - any certs issued after that point now have the new GeoTrust SSL CA intermediate certificate as part of their root certficate chain.  This was not the case before, so if you were an existing customer and are wondering what the deal is with the new cert - that's it.  You need to install the intermediate cert on your webserver so the client can pull it for validation - the client will only know about the GeoTrust Global CA root, which is all that it had to verify before.
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LVL 31

Expert Comment

by:Paranormastic
ID: 33516223
They should have emailed you the full certificate chain or linked to it when you received your new cert.  Otherwise you can check the repository as suggested above
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Author Closing Comment

by:oitundu1
ID: 33558150
Hit the nail right on the head - aling with the appropriate backup documentation
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