oitundu1
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Firefox browser unable to verify GeoTrust SSL CA
For some reason, some of our client machines using Firefox browsers are not able to access an internal website that was certed with GeoTrust SSL CA. Some do work and some don't - they request an exception be made. The error says - "Could not verify for unknown reasons"
rockiroads
what version firefox you using? this could be something not applicable but maybe a firefox upgrade? Im assuming its fine in other browers like ie
Oh another thing, I dont know if you can reinstall root certificates eg http://www.geotrust.com/resources/root-certificates/
ASKER
Thanks Rock,
Using Firefox ver. 3.6.8, I assume it's the latest greatest, I tried update option & it says there's nothing else out there that's newer. Yes, it is fine in other browsers, ie, chrome, safari
Tried re-installing root certs, no change.
Using Firefox ver. 3.6.8, I assume it's the latest greatest, I tried update option & it says there's nothing else out there that's newer. Yes, it is fine in other browsers, ie, chrome, safari
Tried re-installing root certs, no change.
that seems to be the latest. I found this FAQ https://www.secure128.com/faq.aspx?href=#qh and it mentions how to install ceritifcate on a webserver. Since its an internal website, did you check that for certificates?
also this if it helps https://knowledge.geotrust.com/support/knowledge-base/index?page=content&id=SO15065
also this if it helps https://knowledge.geotrust.com/support/knowledge-base/index?page=content&id=SO15065
ASKER
Yes, the Geo Trust certificate was ordered in house and installed by our system engineer. It's a Windows 2003 32bit server. Verified the installation with our System engineer against the link(s) you sent. All looks good.
ASKER
Also uninstalled/re-installed FF & removed directory from Program Files. Again no change.
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ASKER
Thx. I'll look into this
ASKER
Thanks, the intermediate cert (or lack thereof) was the problem.
GeoTrust was slated to do an upgrade on July 22, 2010 (not sure yet if that's the date it actually happened on) - any certs issued after that point now have the new GeoTrust SSL CA intermediate certificate as part of their root certficate chain. This was not the case before, so if you were an existing customer and are wondering what the deal is with the new cert - that's it. You need to install the intermediate cert on your webserver so the client can pull it for validation - the client will only know about the GeoTrust Global CA root, which is all that it had to verify before.
They should have emailed you the full certificate chain or linked to it when you received your new cert. Otherwise you can check the repository as suggested above
ASKER
Hit the nail right on the head - aling with the appropriate backup documentation