Solved

NDRs being generated for large attachments confusing senders

Posted on 2010-08-24
4
264 Views
Last Modified: 2012-08-13
We are running an Exchange 2003 server at the moment (Upgrading soon)

We are using Blackberry Internet Services through Verizon and T-Mobile for our blackberry units.
We have forwarders setup on the exchange server so that email is delivered locally and forwarded to the blackberry internet service address (someUser@vzw.blackberry.net or tmo.blackberry.net)

At times, people send US 5MB+ files, which get delivered locally, but an NDR is generated for the Blackberry address. I've tried to get Blackberry to help me on this, but their technicians were confused on how to help me.

Here's what I'd like to do, please tell me what is possible (and how if you can):

EITHER:

1. Get blackberry to increase the allowed file size limit (I know, not gonna happen)

2. Stop Exchange from sending out the NDR from the forwarded mail.

3. Allow the message to be delivered locally, but strip the attachment for forwarding to the blackberry addresses. This way, they still get the message and know the attachment is waiting on the server for them.

- I have already gone into Global Settings, Internet Message Format, Default properties, advanced and turned off the "Allow Non-Delivery reports". That did not stop them from going out though.

The problem here is once the message is received, we end up getting another copy because the sender assumes that our mail server didn't receive the message at all...
0
Comment
Question by:kwcraft
  • 2
  • 2
4 Comments
 
LVL 2

Expert Comment

by:Cevans1a
ID: 33514321
Are you using BES (Blackberry Enterprise Server) or just fowarding with an alternate recipient on the account in AD?
0
 

Author Comment

by:kwcraft
ID: 33534408
We are not using a BES. Would a BES give me the ability to do any of this? - Right now it forwards to an alternate contact in AD.
0
 
LVL 2

Accepted Solution

by:
Cevans1a earned 500 total points
ID: 33534769
Bes would allow you to have larger size limits and would be pulling from the user's mailbox.
0
 

Author Closing Comment

by:kwcraft
ID: 33559890
Thanks. That confirms that I need to get a BES in place.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you irritated by repeating emails issue in Microsoft Outlook 2016 after recent update ?  Lets’ see how to resolve and prevent duplicate emails in the Outlook 2016 using some simple techniques.
PHP contact form that lets the user to contact the company through email contact form. A button is fixed at the bottom of site, on clicking a new window will open where a user can send the email.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

828 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question