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out of office assistant not forwarding

i have a user who has their out of office assistant turned on with a rule created to forward all the e-mails to another shared box. the rule is turned on with dates configured. the bounce back e-mail does come back but the forwarding does not occur. i have reconstructed the rule, restarted outlook, toggled the out of office assistant on and off but the forwarding still does not occur. what am i missing? outlook 2003 on xp pro.
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geriatricgeek
Asked:
geriatricgeek
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1 Solution
 
kelle1Commented:
Have you entered any other criteria?  sender/subject/body??  
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geriatricgeekAuthor Commented:
there is a body that says out of office, the boxes are checked for all mail sent directly or cc'd. it has worked in the past per the people watching the receiving mailbox.
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nvalmiki1983Commented:
Try outlook 2007
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kelle1Commented:
"there is a body that says out of office"  But this is not part of the forward rule, correct?  The forward rule should be 'My name in to or cc' (or leave this blank for ALL incoming maill); and forward to: address.  When you select the rule in the first window of rules and alerts, what is displayed in the Rule description pane?
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geriatricgeekAuthor Commented:
there is a check in the box, teh condition says snd directly to me, copied to me under actions: copy to folder inbox. on the top, the radio button says i am currently out of the office, the auto reply has a message in it.
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kelle1Commented:
Edit the rule, change the copy to folder (inbox) to
forward to people or distribution list (address of shared mailbox)
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geriatricgeekAuthor Commented:
when clicking on the forward button, it brings up the folder list. it wants to drill down to a folder (inbox). it doesn't allow an e-mail address or distribution list. like i said, it has worked in the past set up exactly how it looks today. it seem straightforward, but is not working as designed.
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kelle1Commented:
Under the actions portion of the tools and alerts (Step 1 Select action(s)) you should have a list of several options, one being 'save a copy to the specified folder', another being 'forward it to people or distribution list'.

Your current setting should work if you ensure that 'out of office' user has the shared inbox in their folder list, has permission to save to the shared inbox folder, and that this shared inbox is the selected one, not the 'out of office' user's inbox.  If any of these are not true and are peventing the message from being copied, using the 'forward it to people or distribution list' option instead should allow you to click 'people or distribution list' and enter an e-mail address (in the window that says Step 2: Edit the rule description).

Have you re-selected the shared inbox as the copy to folder to ensure the rule is pointing to the correct inbox?
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geriatricgeekAuthor Commented:
yes, i believe i have checked and double checked the rule. i paid special attention to seeing that the box is the correct inbox and not the out of office person's.
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geriatricgeekAuthor Commented:
i edited the rule to forward along with copy. i don't know why copy alone did not work, but forward did. thanks for your help.
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kelle1Commented:
Probably can remove the copy portion, that is what didn't seem to be working.
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