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out of office assistant not forwarding

Posted on 2010-08-24
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Last Modified: 2012-05-10
i have a user who has their out of office assistant turned on with a rule created to forward all the e-mails to another shared box. the rule is turned on with dates configured. the bounce back e-mail does come back but the forwarding does not occur. i have reconstructed the rule, restarted outlook, toggled the out of office assistant on and off but the forwarding still does not occur. what am i missing? outlook 2003 on xp pro.
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Question by:geriatricgeek
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11 Comments
 
LVL 4

Expert Comment

by:kelle1
ID: 33514949
Have you entered any other criteria?  sender/subject/body??  
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LVL 1

Author Comment

by:geriatricgeek
ID: 33514973
there is a body that says out of office, the boxes are checked for all mail sent directly or cc'd. it has worked in the past per the people watching the receiving mailbox.
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Expert Comment

by:nvalmiki1983
ID: 33515049
Try outlook 2007
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LVL 4

Expert Comment

by:kelle1
ID: 33515076
"there is a body that says out of office"  But this is not part of the forward rule, correct?  The forward rule should be 'My name in to or cc' (or leave this blank for ALL incoming maill); and forward to: address.  When you select the rule in the first window of rules and alerts, what is displayed in the Rule description pane?
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LVL 1

Author Comment

by:geriatricgeek
ID: 33515133
there is a check in the box, teh condition says snd directly to me, copied to me under actions: copy to folder inbox. on the top, the radio button says i am currently out of the office, the auto reply has a message in it.
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LVL 4

Expert Comment

by:kelle1
ID: 33515179
Edit the rule, change the copy to folder (inbox) to
forward to people or distribution list (address of shared mailbox)
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LVL 1

Author Comment

by:geriatricgeek
ID: 33515254
when clicking on the forward button, it brings up the folder list. it wants to drill down to a folder (inbox). it doesn't allow an e-mail address or distribution list. like i said, it has worked in the past set up exactly how it looks today. it seem straightforward, but is not working as designed.
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Accepted Solution

by:
kelle1 earned 500 total points
ID: 33515397
Under the actions portion of the tools and alerts (Step 1 Select action(s)) you should have a list of several options, one being 'save a copy to the specified folder', another being 'forward it to people or distribution list'.

Your current setting should work if you ensure that 'out of office' user has the shared inbox in their folder list, has permission to save to the shared inbox folder, and that this shared inbox is the selected one, not the 'out of office' user's inbox.  If any of these are not true and are peventing the message from being copied, using the 'forward it to people or distribution list' option instead should allow you to click 'people or distribution list' and enter an e-mail address (in the window that says Step 2: Edit the rule description).

Have you re-selected the shared inbox as the copy to folder to ensure the rule is pointing to the correct inbox?
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LVL 1

Author Comment

by:geriatricgeek
ID: 33515560
yes, i believe i have checked and double checked the rule. i paid special attention to seeing that the box is the correct inbox and not the out of office person's.
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LVL 1

Author Closing Comment

by:geriatricgeek
ID: 33515711
i edited the rule to forward along with copy. i don't know why copy alone did not work, but forward did. thanks for your help.
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LVL 4

Expert Comment

by:kelle1
ID: 33515732
Probably can remove the copy portion, that is what didn't seem to be working.
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