Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Blackberry/Exchange task requests

Posted on 2010-08-24
4
Medium Priority
?
377 Views
Last Modified: 2012-05-30
Hello,

I have a user having a problem when she assigns tasks in Outlook (we use Outlook 2007 and Exchange 2007- BES 4.1.3).
She assigns the task- The other user updates the task.
First problem(minor).If she opens the task in Outlook first- her to do list gets updated correctly. However, the notification does not appear to be read on the Blackberry.
Second problem (major). If she opens the task notification on the Blackberry first, the notifcation message also appears open in Outlook. However, the actual task does not get updated in Outlook unless she goes back to Outlook and reopens the message.

Email reconcilliation is set to mailbox and handheld on the device and no filters are in place. Any suggestions would be appreciated.

Thanks.
Steve
0
Comment
Question by:sslomo
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 31

Expert Comment

by:Justin Owens
ID: 33515627
Assigned tasks are not supported by or understood by BES 4.1.  Also, you are way behind in your SP level for that.  You could use a meeting request instead of an assigned task, if you need edit-ability in BES.  It is not the same, but at least it won't mess the item up.  As far as your First Problem, that is by design.  Once the notification has update the Task, it is supposed to disappear, just like a meeting request or update.

Justin
0
 

Author Comment

by:sslomo
ID: 33516001
Is there any service pack level on 4.1 that will give some functionality? Would 5.0? At present, we are not attempting to assign tasks using the Blackberry- really just being able to open an update or completed notification on the Blackberry and have it actually update the task in Outlook. I am under the impression that this works for her some of the time but it is inconsistent.
0
 
LVL 31

Accepted Solution

by:
Justin Owens earned 375 total points
ID: 33521246
We have a BES 5.0 environment right now and are unable to get assigned tasks to function correctly on the handheld devices.  I am unaware of any patch level on 4.1.x or 5.0.x which supports them.

Justin
0
 

Author Comment

by:sslomo
ID: 33652758
Just wondering if anyone has a better mobile solution for managing assigned tasks, then
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
By default Outlook 2016 displays only one time zone in the Calendar. The following article explains how to display two time zones in one calendar view.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

604 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question