Need Help with Blue Screen DMP Analysis

Posted on 2010-08-24
Last Modified: 2013-12-12
I have a bunch of Dell Latitude E6510 laptops with a Windows 7 Enterprise x64 build that are generating a lot of BSOD's.  The bug check analysis of the dmp files is attached.  I'm not sure exactly how to read this.  I thought it said that network card driver was the cause, but I've replaced that with an older version (since I already have the newest version installed) and still get the same error.  But, maybe I'm reading this bugcheck wrong.

Can someone explain it in plain english? :)

Question by:bloodg11

Expert Comment

ID: 33516241
You could have bad drivers, this person had similar issues

try update and patching as recommended above

Expert Comment

ID: 33516271

Expert Comment

ID: 33516360
Let intel find the correct driver for you since we have no info on your network adapter: 
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If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

LVL 19

Expert Comment

by:*** Hopeleonie ***
ID: 33519959
Points to Intel network card device driver as che6ausc mentioned.

1) make a scan with
2) after this a “DriverAgent Scan Results” will display
3) Copy the “DriverAgent Scan Results” link (URL) and post it here
4) after i will post the driver link!

Author Comment

ID: 33626556
Sorry for the long delay in responding.  In spite of the error message being generated by the blue screen, this issue appears to have been caused by the Sunbelt Software Firewall NDIS IM Filter driver on the machine.  After following some of your suggestions, the problem still existed.  However, I stumbled upon some other people having a similar issue who said that the McAfee firewall turned out to be the issue for them.  That gave me the idea to disable the Sunbelt filter driver from the connection properties tab of my network card.  Once I did that, no more blue screens. :)

Thanks again to all who responded.

Expert Comment

ID: 33940315
I would recommend you select your own answer as the solution, this might help someone else in the future

Accepted Solution

ee_auto earned 0 total points
ID: 33972305
Question PAQ'd, 500 points refunded, and stored in the solution database.

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