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IBM X61 laptop black screen and wont start XP OS

Posted on 2010-08-24
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Last Modified: 2013-11-17
Hi Guys,

My client has a IBM X61 Laptop taht bought a year ago.

She did not use the laptop for the last 4 month.

Recently when she tried to use this laptop,  it could not start and loading the XP OS.

I have done some basic troubleshooting and googling.

Below is what I found.

1. The hard disk works fine.
I took out the hard dive and put in a external HDD enclosure. I connected it with my PC and it works fine.

2. Black screen when boot from HDD or CD
It can not display anything and it just black screen when I try to boot from XP CD or BartPE.

3. The screen is totally black, you can not see anything even take a very close look.

4. I tried connect the laptop with VGA cable to a LCD screen. It display nothing and shows no signal.

5. During the normal booting it does not display anything and totally black, the screen acts like never have power on. But the hard disc and motherboard Fan is working. Power light and HDD light flash. I can hear them running.

6. The battery charging light flashing as yellow color. I have tried took the battery out and boot up by AC only. But still the same result.

I think this laptop's graphic card is broken. Or maybe the data link between LCD display and motherboad is broken. But i dont know how to test it for sure.

Should I sent it back to IBM for check? Does IBM charge for the checking and replacing the faulty unit if this laptop still under warranty?

Please let me know if you have any idea what is wrong of this laptop. What is the best way to do further investigation.

I can support the S/N for the machine if needed.

Cheers!
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Question by:jckingjc
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6 Comments
 
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kagenokaze earned 500 total points
ID: 33516474
Does the screens backlight come on?  You should be able to tell if you darken the room it should glow if it has any power.

If it doesn't come on then something is seriously wrong with the hardware.

Also can you see the post screen (the one with the IBM logo etc.)?


Typically if the machine is still under warranty and they find no foul play (dropped, sat on, etc) they will repair it.
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by:jckingjc
ID: 33516616
Hi kagenokaze,

Thanks for your reply.

The post screen does not come up. There is no backlight either.

How to check if it is still under warrenty? Give IBM a call?

Anyone? Any more idea for further investigation?

Cheers
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Assisted Solution

by:kagenokaze
kagenokaze earned 500 total points
ID: 33516648
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=look-warnty

Machine type and serial can be found on the bottom of the computer.  Most likely it has either a 1 or a 3 year warranty depending on what was selected at time of purchase.
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Assisted Solution

by:kagenokaze
kagenokaze earned 500 total points
ID: 33516670
If you get nothing from the external video most likely the motherboard is bad.  Make sure you check the function+F7 I think it is on the IBMs to switch from the LCD to the external.  If you can manage to get the external working its most likely a bad LCD which is much cheaper if you have to repair it outside of warranty (but not much cheaper from IBM/Lenovo).  Both are like $600-$1000 from them.
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Author Comment

by:jckingjc
ID: 33516829
Just called IBM. Warrenty expired last year. Initial Postage and Quote for checking cost $140. The main board cost more than $500 without labour.

Not worth to fix.

Thank you for your Info kagenokaze.

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Expert Comment

by:kagenokaze
ID: 33517065
Your very welcome.... Thanks for the points.
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