Intermittent document scanning problems with Xerox Workcenter 4150
Posted on 2010-08-24
Hello, just recently this Xerox device has been experiencing intermittent document scanning problems. The user will be scanning documents (scan to email or scan to network) and the scanned documents will disappear. After the user reboots the Xerox all document scanning works fine again until another reboot.
The Xerox engineer has replaced the NIC, the hard drive and performed a software upgrade on the Xerox but this still occurs so he thinks this is a network problem.
As this is a Windows SBS 2003 single domain controller network with 10 users, I cannot find any errors in Event Viewer at all and since all other network functions are OK am having no luck finding a problem there.
All ideas are welcome on this issue!