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Intermittent document scanning problems with Xerox Workcenter 4150

Posted on 2010-08-24
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Last Modified: 2013-12-27
Hello, just recently this Xerox device has been experiencing intermittent document scanning problems.  The user will be scanning documents (scan to email or scan to network) and the scanned documents will disappear.  After the user reboots the Xerox all document scanning works fine again until another reboot.

The Xerox engineer has replaced the NIC, the hard drive and performed a software upgrade on the Xerox but this still occurs so he thinks this is a network problem.

As this is a Windows SBS 2003 single domain controller network with 10 users, I cannot find any errors in Event Viewer at all and since all other network functions are OK am having no luck finding a problem there.

All ideas are welcome on this issue!
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Question by:Rainman13
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by:tonygze
ID: 33518130
personally I would try the following...

1 Make sure the Xerox is set with a fixed ip rather than using dhcp
2 Check any xerox system logs for any signs of errors,
3 See if there is any consistent reason for the failures e.g. large scan jobs fail when smal jobs are ok
4 Turn off any power save features on the xerrox network card and on the switch that its plugged in to.
5 Fault test the lan cable between the printer and the switch
6 Check that no anti-spam filters / programs are blocking the scans when sent via your exchange server.
7 Escallate the issue to the Xerox representative manager. Often the local tech dont check with more senior techs when they cant fix an issue. (ego thing)
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Rainman13 earned 0 total points
ID: 33558206
Thanks tonyqze - I tried all of those things in addition to working with a Xerox tech who was less than helpful.  I ended up changing the Xerox's NIC card from auto to 100half duplex and this appears to have fixed the problem as there have been no issues for several days now.  
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Author Closing Comment

by:Rainman13
ID: 33558210
The solution I found solved the problem.
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