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SBS 2003 AD operation failed global catalog verification failed

Posted on 2010-08-24
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Last Modified: 2012-05-10
When trying to create new user accounts the account is created, however the exchange account isn't created.  This is the message received when you run the wizard.

Error:
Active Directory operation failed on server.domain.local. This error could have been caused by user input or by the Active Directory server being unavailable. Please retry at a later time. Additional information: Additional information: The global catalog verification failed. The global catalog is not available or does not support the operation. Some part of the directory is currently not available.
Active directory response: 000020E1: SvcErr: DSID-0320062F, problem 5002 (UNAVAILABLE), data 0
.

The server is unavailable.

Exchange Management Shell command attempted:
Enable-Mailbox -Identity domain.local/MyBusiness/Users/SBSUsers/test test' -Alias 'test' -Database 'server\First Storage Group\Mailbox Database'

Elapsed Time: 00:00:42
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Question by:breynolds01
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5 Comments
 
LVL 1

Expert Comment

by:TARJr
ID: 33516774
Do you have Active Directory properly installed and Preped for Exchange installation?
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LVL 2

Author Comment

by:breynolds01
ID: 33516820
The server has been running for two years with no issue.  This error just surfaced.  And the post is for SBS 2008 not SBS 2003.
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LVL 6

Expert Comment

by:Porka
ID: 33520811
Based on it saying server unavailable do you only have 1 domain controller and if not did you recently demote a domain controller ? Next place to look would be the event logs for directory services and see if there is any issues with the global catalog. Hope this helps
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Accepted Solution

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breynolds01 earned 0 total points
ID: 33525305
Turned out to be RRAS.  Stopped the RRAS service and we could then create exchange accounts.  All wizards started working again.  Ran the RRAS wizard again and the issue has been resolved.
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Expert Comment

by:dkrza
ID: 33902136
Doesn't seem to make any sense, but completely sorted the problem.  Thanks.
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