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Sharepoint 2.0 and 3.0 document upload issue

Posted on 2010-08-24
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Last Modified: 2012-05-10
Hello
we have SBS 2003 running WSS 2.0 and 3.0. Sometime ago we started having problem uploading larger document onto both websites. 18k Word doc works fine, but for example 2.9MB doc times out. However one of the users noticed when she logs in via VPN she can upload larger files

What can be causing this?

Thank you
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Question by:piotrmikula108
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by:piotrmikula108
ID: 33516857
I also get this in event log around the same time when the upload times out

Event Type:      Warning
Event Source:      Windows SharePoint Services 3 Search
Event Category:      Gatherer
Event ID:      2436
Date:            8/24/2010
Time:            4:10:42 PM
User:            N/A
Computer:      SEI2003
Description:
The start address <sts3://sei2003:44056/contentdbid={61919fe6-cf90-4f26-86cb-a654e73ea057}> cannot be crawled.

Context: Application 'Search index file on the search server', Catalog 'Search'

Details:
      The object was not found.   (0x80041201)

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
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by:Cliff Galiher
ID: 33516956
Unrelated. The search issue is a red herring. Easily fixed (separate question, later.)
As far as the ability to upload large files, and the fact that it works over VPN, I'd guess either a network card issue. Either hardware directly or a driver issue. Since VPN connections are slow, they aren't putting the card under load and the driver isn't having to juggle data as quickly, so things work. On a local connection, the card and driver are being asked to do much more, and much more quickly, so if packets get dropped, the connection times out.
Start by upgrading the NIC drivers on the server and the workstations with the issue (at least a test workstation where you can reproduce the problem.)
If that doesn't fix it, try replacing the NIC with some spare hardware you have during a maintenance window so you can test the results.
-Cliff
 
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piotrmikula108 earned 0 total points
ID: 33517043
Hey Cliff

I found that AVG was causing the problem, I have disabled it and restarted the server and it works, now I need to see what setting is messing it up

but thanks for quick response!
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by:Cliff Galiher
ID: 33524311
Glad to hear it. I should've thrown that in there....many security software packages wedge their security scanning engine into the network stack, so this is actually in line with the causes I mentioned about it being a network related issue. It didn't occur to me at the time I was writing it to list A/V as a culprit though, so an oversight on my part. Glad you caught it. Will have to update my mental notes for the future so I don't forget again.
-Cliff
 
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