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Contacts in exchange 07 have mysteriously deleted of outlook 2003

Posted on 2010-08-24
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Last Modified: 2012-05-10
Hi,

We have exchange 2007, all users use outlook 2003 as their email client.  one user claims to have lost all his personal contacts.  I have tried to find any .pst or .ost files but for some reason i cant find any with any contacts, is there any way of recovering his contacts?
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LVL 24

Expert Comment

by:B H
ID: 33517205
first thing to check:

when users say "i lost all my contacts" sometimes they mean the auto-complete entries when they start typing in the TO block of a new email.  those aren't contacts, but many users think they are.

those entries are stored in a file called profile.NK2 (where profile is the name of their outlook profile).  if their outlook profile has a new name, they have a blank Nk2 file.  you can delete the blank one, rename the old one, restart outlook and the user is happy.

next thing to check:  

see if they're syncing their mobile device with their exchange account - if they delete contacts on their mobile device, they leave exchange too.


the nk2 files should be in %appdata%\microsoft\outlook  
on xp... and on vista/7 they're here:  %appdata%\local\microsoft\outlook
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Author Comment

by:PowerNETComputerConsultants
ID: 33517240
Hey bryon44035v3

thanks for the quick response

Na its not the auto-complete entries, its the actual contacts section where you can create contacts etc.  Also the user doesnt sync a mobile device as he doesnt have rights to do so.
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LVL 20

Expert Comment

by:EndureKona
ID: 33517247
Bryon is spot on...to explain one of my experiences when a client (the CEO) would sync his Blackberry it would wipe all his contacts and calendar entries.    They had Backup Exec so the resolution was restore.
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LVL 24

Expert Comment

by:B H
ID: 33517266
did anything change about the outlook profile on the local workstation?  did you have to make a new profile?

in his outlook profile, click on the deleted items folder (make sure they're not there).  while on that folder, go tools > recover deleted items... anything in there?

how's your backups?

does this user like to drink to excess?
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LVL 24

Expert Comment

by:B H
ID: 33517403
here's one more thing...

check for yourself... right-click "mailbox - your user", properties, advanced.

look at the size of "contacts".  is it really zero?

i wonder if your user has a crazy VIEW applied such as "only show contacts that start with zzxyz"  (or something like that)
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Accepted Solution

by:
PowerNETComputerConsultants earned 0 total points
ID: 33517513
problem solved, i spoke to other users on site, and because this was a shared contact list, somebody cut all the contacts out and pasted it in there own list.

Thanks for all your help either way =)
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LVL 24

Expert Comment

by:B H
ID: 33517519
oh wow, i'll remember that one from now on.. glad you got it working
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LVL 3

Expert Comment

by:jabri007
ID: 33517663
Dumpsters is also one of option to recover items from Deletion
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