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Contacts in exchange 07 have mysteriously deleted of outlook 2003

Hi,

We have exchange 2007, all users use outlook 2003 as their email client.  one user claims to have lost all his personal contacts.  I have tried to find any .pst or .ost files but for some reason i cant find any with any contacts, is there any way of recovering his contacts?
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PowerNETComputerConsultants
Asked:
PowerNETComputerConsultants
1 Solution
 
B HCommented:
first thing to check:

when users say "i lost all my contacts" sometimes they mean the auto-complete entries when they start typing in the TO block of a new email.  those aren't contacts, but many users think they are.

those entries are stored in a file called profile.NK2 (where profile is the name of their outlook profile).  if their outlook profile has a new name, they have a blank Nk2 file.  you can delete the blank one, rename the old one, restart outlook and the user is happy.

next thing to check:  

see if they're syncing their mobile device with their exchange account - if they delete contacts on their mobile device, they leave exchange too.


the nk2 files should be in %appdata%\microsoft\outlook  
on xp... and on vista/7 they're here:  %appdata%\local\microsoft\outlook
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PowerNETComputerConsultantsAuthor Commented:
Hey bryon44035v3

thanks for the quick response

Na its not the auto-complete entries, its the actual contacts section where you can create contacts etc.  Also the user doesnt sync a mobile device as he doesnt have rights to do so.
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Rick FeeMessaging Engineer - Disaster Recovery EngineerCommented:
Bryon is spot on...to explain one of my experiences when a client (the CEO) would sync his Blackberry it would wipe all his contacts and calendar entries.    They had Backup Exec so the resolution was restore.
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B HCommented:
did anything change about the outlook profile on the local workstation?  did you have to make a new profile?

in his outlook profile, click on the deleted items folder (make sure they're not there).  while on that folder, go tools > recover deleted items... anything in there?

how's your backups?

does this user like to drink to excess?
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B HCommented:
here's one more thing...

check for yourself... right-click "mailbox - your user", properties, advanced.

look at the size of "contacts".  is it really zero?

i wonder if your user has a crazy VIEW applied such as "only show contacts that start with zzxyz"  (or something like that)
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PowerNETComputerConsultantsAuthor Commented:
problem solved, i spoke to other users on site, and because this was a shared contact list, somebody cut all the contacts out and pasted it in there own list.

Thanks for all your help either way =)
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B HCommented:
oh wow, i'll remember that one from now on.. glad you got it working
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jabri007Commented:
Dumpsters is also one of option to recover items from Deletion
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