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Summit X450-48p factory reset

Posted on 2010-08-24
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Last Modified: 2012-05-10
We've inherited several Summit X450e-48p switches made by Extreme.  We don't have the password for these switches.  

How can I reset these switches back to their factory defaults?

Thanks

Bill
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Question by:labdunn
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6 Comments
 
LVL 8

Expert Comment

by:jimmyray7
ID: 33592099
You'll need console access to the switch via a terminal emulator (hyperterminal or putty).  Hard reboot the switch to access the bootrom.  A hard reboot consists of unplugging the unit and plugging it back in. A soft reboot, in this case typing reboot at the command line interface, will not suffice as a complete cycling of the power is needed. While plugging the switch back in hold down the space bar until the bootrom menu appears. At the Bootrom-> prompt enter an h, for help. This will bring up the menu. The menu should appear as seen below

Extreme Networks BootRom Menu

1: Select primary code image
2: Select secondary code image
3: Select primary configuration
4: Select secondary configuration
b: Change baud rate
d: Force default configuration
f: Boot on board flash
h: Help
k: Erase selected configuration
p: Boot PCMCIA cards:
s: Load code image from serial port using XMODEM

The option you want to choose is to select the primary code image by hitting 1. After the primary image is selected select k to erase selected configuration. If you are trying to restore a unit to factory defaults then proceed the same way, erasing the secondary configuration. After this has been completed, there should be no more passwords of any kind on your Extreme switch. Choose d to force default configuration and then f to boot on board flash. After your Extreme switch resets and you are prompted with a login enter in admin, hit enter twice entering a blank password at the password prompt. You should now have admin level access. Change your login and password, saving them when you are finished.
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LVL 1

Author Comment

by:labdunn
ID: 33623489
Ok.  I'm able to interupt normal startup by holding down the space bar.  It comes back with a BootStrap > prompt.  When I enter ?<cr> I see q much different menu.  My menu choices are
             
boot     boot a loader
enable enable features
h          on-line help
help     on-line help
?          on-line help
loader  Sets which BootLoader BootStrap will boot
reboot  Reboot system (hard reset)
rz         zmodem download

I can select the primater loader with loader pri but the k and d commands aren't recognized.

Thanks for your help.
Bill

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
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LVL 8

Expert Comment

by:jimmyray7
ID: 33628163
Maybe that's a soft reboot?  If you select 'reboot Reboot System (hard reset)' and do the same thing, do you get to the same menu?
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LVL 1

Author Comment

by:labdunn
ID: 33630587
hmmmm.  That got me to a BootRom prompt/menu instead of the earlier BootStrap prompt/menu.  I still don't have quite the right choices though.  Menu looks like this.


    boot  boot an image
  loader  Sets which BootLoader BootStrap will boot
  reboot  Reboot system (hard reset)
    show  display information
  config  select configuration
  enable  enable features
       h  on-line help
    help  on-line help
       ?  on-line help
      hi  display command history
     dir  list contents of CF directory
      cd  change working CF directory
     pwd  print working CF directory
    ping  ping remote host
configip  configure the bootloader ip address
  showip  show the configuration of the bootloader ip address
download  download an image

BootRom >

Thanks again for your help.
Bill
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LVL 8

Accepted Solution

by:
jimmyray7 earned 2000 total points
ID: 33638388
Okay, at least we're making some progress.  

Try typing 'config none' to erase the current configuration.  Then type 'boot' to boot up with the factory defaults.  The admin account should have an empty password.
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Expert Comment

by:ISADMIN2801
ID: 34984978
UNCONF SWITCH will do the same without goingo into the BOOTROM.
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