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how to print from Mac OS 10.6 to a Savin 2525 networked printer that requires a passkey to print.

Posted on 2010-08-24
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Last Modified: 2013-11-08
We have a Savin C2525 networked copier / printer that has the passkey feature turned on. It works with all of the PCs on the Windows SBS 2008 domain, but the one Mac on the network does not have the ability to enter a passkey. The latest driver has been downloaded and installed, but there is still no option to enter a passkey when attempting to print from the Mac.

Is there any way we can print to the passkey enabled printer from the Mac running 10.6?

Thanks.
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Question by:trahan
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11 Comments
 
LVL 5

Expert Comment

by:xdomains
ID: 33519000
You can open the Job log PDE and select the job type you want to use.
If you are using a normal print, you can provide the User ID, and if you have a user code, that option is also available.
c2525.tiff
0
 

Author Comment

by:trahan
ID: 33522526
Thanks! We can enter the user code now but the printer goes into a "Paused" state. When "Resume" is selected it goes right back to paused.

We are using the Savin C2525 PS driver and have it configured using IPP. Is there anything else you can think of that we can do to get this Mac to print?

Thanks again!
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LVL 5

Expert Comment

by:xdomains
ID: 33529306
I suspect the cups filter is crashing. check if something called joblogfilterC is running in Activity monitor.

Did you try to print without entering the user code?
Also try using lpd (by giving the IP address of the printer while installing)
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Author Comment

by:trahan
ID: 33687569
Hi,

I'm so sorry for the delay. The user has been on vacation and I'm trying to schedule another time to review her system. At that time do you have any recommendations as to what log files I can check, etc...?

Thanks again.
0
 
LVL 5

Expert Comment

by:xdomains
ID: 33688691
Open Crash reporter preferences, select Developer radio button.
Then open Console app (From Applications/Utilities/ folder).

Do the printing operation. If the filter is crashing, it should show up in the console logs...

Good luck...:)
0
 

Author Comment

by:trahan
ID: 33846630
None of the suggestions above have worked and Ricoh states that they do not support Snow Leopard. Does anybody else have any suggestions?
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LVL 5

Expert Comment

by:xdomains
ID: 33846772
Seems like what I guessed is right. Could you find the crash logs? If the company has said that its not supported, then the filter is crashing, without doubt.

You can remove the filter from the PPD file, and get the driver to print. But it is not guaranteed to work, and if it works, it can result is several features not working.

Alternately, you can use the Generic print driver that comes with the Mac, the issue being, your print queue will show up as Generic print driver.

Let me know if you want help in trying these.
0
 

Author Comment

by:trahan
ID: 34060604
We're still having issues and there are no specific errors to report. Ricoh has stated they don't support this OS at this time.
0
 
LVL 5

Expert Comment

by:xdomains
ID: 34060664
Yup, we can only help in figuring out the issue. If the manufacturer is not supporting, then no one can do anything...:(

Did you try printing with Generic driver? That will work with minimal features if your driver is a PS printer. This is easy to try, and you can get your printer to work.
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Accepted Solution

by:
trahan earned 0 total points
ID: 34240707
Sorry for the delay. We have decided to scrap this idea. Thx.
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Author Closing Comment

by:trahan
ID: 34276746
No solution found.
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