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Google Apps signup - apparently already registered? How to proceed.

Posted on 2010-08-25
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Last Modified: 2013-12-14
Hi, I'm trying to setup Google Apps for a client. I now have control of the domain so can add all the necessary CNAMES etc. This is the 5th or 6th account I have setup, but this time when I try I'm told:

"This domain has been registered and is in the process of ownership verification. If you believe this registration was unauthorized, please have your domain administrator contact Google support"

I have searched around and cannot find a way in. As far as I know this domain has never been setup for apps. Obviously someone did in the past but no one can remember who/when.

Any ideas? The domain is 'taylorbarnesphotography.co.uk'.

Already tried:
- visiting manually constructed URL: https://www.google.com/a/taylorbarnesphotography.co.uk (says "domain isn't using Google Apps").
- visiting setup URL: www.google.com/a/cpanel/standard/setup/taylorbarnesphotography.co.uk (nothing there).
- Searched google support, loads of similar problems, didnt see any answers.

Cheers!
Ben
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Question by:MereDevelopment
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Expert Comment

by:ryandemelo
ID: 33519286
when did u create the cname entry, i mean the date
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Author Comment

by:MereDevelopment
ID: 33519309
I havent created anything yet. I took control of the domain this morning. From my point of view this is right at the beginning of the sign-up process. Clearly someone has started but not completed a sign-up in the past.

The message I get when I try to sign up suggests I "contact Google Support"... well that's not an easy thing to do :)
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Expert Comment

by:RedLondon
ID: 33519313
Could your client already have started with the account opening?

The answer may be just to wait a few days: according to http://www.google.com/support/a/bin/answer.py?hlrm=en&answer=33419 ...

<google help>
If the domain name is correct, it means that the domain is not correctly registered with Google. There are three possible reasons:
1) blah
2) blah
3) Your account has been deactivated or deleted.
For example, Google deactivates your account if you do not complete the steps required to verify ownership of the domain within 14 days (7 days for Standard Edition). It is also possible for an administrator at your domain to manually delete the account. In either case, you will need to go to http://www.google.com/a to reregister your domain. You will have to wait five days from the time the account was deleted before reregistering. Any data in the deleted account will be lost.
</google help>

That suggests at worst you need to wait 7 days for the ownership steps to fail and 5 days for the account to be deleted, so that you can re-register.

If in that time you get through to support or find who/which email account was used to start the initial registration you can use that to confirm ownership.
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Author Comment

by:MereDevelopment
ID: 33519346
Hi, thanks for finding that. I read that earlier but it seems that the 14/7 day thing doesn't actually happen according to loads of other posts.

I have asked everyone involved and the we're 99% sure noone has tried to sign-up within the last month or so.

If you have any idea how to actually contact Google support, please tell me - I got lost in a circular support trail.

Cheers!
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LVL 11

Expert Comment

by:RedLondon
ID: 33519392
There's a contact support form at http://www.google.com/support/a/bin/request.py?contactus=1 but it may not let you use it with a Standard account and of course you can't already have or upgrade to a Premium account because you don't have an account yet!

Have you worked through the options available at http://www.google.com/support/a/bin/answer.py?answer=96917 ?

How about registering for Google Apps with the .com domain and using your webhost to forward mail to the .co.uk domain until you can get the .co.uk problem with Google resolved sufficiently that you're able to add the .co.uk as an alias to the .com?
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Author Comment

by:MereDevelopment
ID: 33519523
Ok, thanks for suggestions. I have attempted to use the support form and will see if there is a response. All other links end up in circles because they all require some sort of access to a previously started account registration.

I could register the .com (we have it) but that would then be the primary domain for ever and it'll confuse the users terribly.

I'll report back and sort out points when I get a response. Or if no response in a few days I'll have to just dish out points anyway :)
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Accepted Solution

by:
RedLondon earned 500 total points
ID: 33521365
Sorry I can't help any more, you seem to have fallen down a crack and Google seem to be the only people able to pull you out!

If the proof of ownership check doesn't time out as the online help says that it does, then it seems to be a gaping problem which could potentially be used maliciously by someone wanting to banjax a migration of a known domain to Google Apps...
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Author Closing Comment

by:MereDevelopment
ID: 33595982
Hi, Turned out that Google had to reset an incomplete application. All sorted now!

Thanks for contact link, that's what allowed me to fix it ultimately :)
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