problems with RPC with Oultook and ACT! open simultaniously

we have a user who experiences an RPC error when trying to mail-merge via ACT! (HRESULT: 0x800706ba)

if she closes outlook its ok but if outlook is open the error occurs.

any ideas?
ACT! does have an office connector which merges the docs into the ACT! environment.

Thanks in advance
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snagsy1980Author Commented:
good work, cheers
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