?
Solved

Delayed send item not appearing in sent items folder

Posted on 2010-08-25
11
Medium Priority
?
601 Views
Last Modified: 2012-05-10
I have a user that has Outlook 2007 that used the delayed send option to send an email.  The email was sent at the correct time but a copy of the email was not put in his sent items folder.  Other emails immediately before and immediately after the delayed item was sent do appear in his sent items folder but not the delayed message.  We are running Exchange 2003 and I can track the message from sender to the recipient.  Is there a way to get a copy of the message that was sent?  He needs it as proof that it was sent.
0
Comment
Question by:mwhit
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 5
11 Comments
 
LVL 28

Expert Comment

by:sunnyc7
ID: 33520509
close outlook
try outlook /cleanprofile
See if you can get that message
0
 
LVL 8

Expert Comment

by:Mkris9
ID: 33520576
was that item set to save a the sent message in any other folder and not sent item ?
0
 

Author Comment

by:mwhit
ID: 33520594
Tried your suggestion but it didn't show up.
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 

Author Comment

by:mwhit
ID: 33520725
No, there were no other folders specified to save to other than the sent items folder.
0
 
LVL 28

Expert Comment

by:sunnyc7
ID: 33520757
How are you creating delayed sent items from outlook ?
Can you give us the steps
0
 

Author Comment

by:mwhit
ID: 33520789
Start a new message, compose the message and then click the Delay Delivery button in the More Options toolbar.  Then specify the delivery date and time.  There were no other special options set.
0
 
LVL 28

Expert Comment

by:sunnyc7
ID: 33520862
ok.
When you do that, lets say - its 8:55 AM EST now, and send a delayed message for lets say 9:10 -- does the message stay in the outbox till that time ?
what happens to the message
0
 

Author Comment

by:mwhit
ID: 33521070
I tried to do a delayed send from my pc and it works fine and puts a copy of the sent item in my sent folder.  I don't know why it didn't work for the other user.
0
 
LVL 28

Accepted Solution

by:
sunnyc7 earned 1000 total points
ID: 33521369

2 options:
a) Outlook profile issues.
Create a new profile.
start > run > control
mail > new profile.
Pull all emails from exchange.

b) If A) doesnt work, create a test mailbox and connect outlook to that and test it from there.

It's easier to create a test mailbox, Exmerge all mails into that, and then have the user up and running, rather than trying to figure out why outlook is behaving in a particular way.

my $.02
0
 

Author Closing Comment

by:mwhit
ID: 33521470
Thank You for your quick replies.
0
 
LVL 28

Expert Comment

by:sunnyc7
ID: 33521485
You're welcome.
thanks for the points.
0

Featured Post

Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
Mailbox Overload?
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Suggested Courses
Course of the Month14 days, 20 hours left to enroll

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question