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ESE Event ID 459 error on Exchange 2003

Posted on 2010-08-25
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Last Modified: 2012-05-10
I have an Exchange 2003 box running on Server 2003 STD and i am getting this error when i rum backups of my exchange server.

Event Type:      Error
Event Source:      ESE
Event Category:      Logging/Recovery
Event ID:      459
Date:            8/23/2010
Time:            11:48:56 PM
User:            N/A
Computer:      EXCHANGE1
Description:
Information Store (4128) First Storage Group: The file F:\Program Files\Exchsrvr\mdbdata\E0010841.log is missing and could not be backed-up.

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Question by:victordr
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Accepted Solution

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sunnyc7 earned 500 total points
ID: 33520877
Check this kb which describes the problem, and look at the resolution steps below.
http://support.microsoft.com/kb/935634
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Author Comment

by:victordr
ID: 33520972
What can cause this to happen?
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LVL 28

Expert Comment

by:sunnyc7
ID: 33520982
From the KB

This issue may occur if the following conditions are true:
The backup operation is completed successfully.
The backup operation does not truncate the Exchange Server log files successfully.

My guess is - backup didnt flush logs.
What backup software are you using ?
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Author Comment

by:victordr
ID: 33520990
Ca Arcserve
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Expert Comment

by:sunnyc7
ID: 33521028
what antivirus software are you running ?
Did you exclude the exchange directories from scanning ?
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Author Comment

by:victordr
ID: 33521078
Symantec. yes some of them are. This has only been happening the past couple of weeks. Nothing on the server was changed.
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LVL 28

Expert Comment

by:sunnyc7
ID: 33521196
exclude the whole exchsrvr\ folder
that will exclude mdbdata / logs etc.

i am in a ABS Club (Anything But Symantec). The number of issues created by Symantec Endpoint Protection far outnumbers the number of issues solved by it.
Most of the time it doesnt even block spam / viruses properly.
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Author Comment

by:victordr
ID: 33521618
okay. Does this error hurt the exchange server at all?
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LVL 28

Expert Comment

by:sunnyc7
ID: 33521842
its missing log files.
All emails in those log may not  be accessible.

When exchange receives emails, it writes it first to log files and then commits it to database.

You can try taking a full backup after shutting off symantec mail scan / AV and see if you get the error after that.
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Author Comment

by:victordr
ID: 33522119

This is what is excluded from file system auto-protect.

symantec.JPG
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LVL 28

Expert Comment

by:sunnyc7
ID: 33522150
Go one level above and exclude the whole folder.
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Author Comment

by:victordr
ID: 33531877
Ran another backup last night. same error.
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