Solved

Printers lost connection with network

Posted on 2010-08-25
6
882 Views
Last Modified: 2013-12-15
Hello everybody,
All printers in my company has lost connection with network. We can not print anything as the error message appears, which says that printers are not reacting.
 Can anybody please tell me the reason and a solution for it?
Thanx in advance
0
Comment
Question by:John_BAS
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 53

Accepted Solution

by:
Will Szymkowski earned 100 total points
ID: 33523345
Have you first tried to stop/start the print spooler service? Also have you tried to reboot the printer/server? If you add a print by IP address (one that is not printing) can you print to this printer?
0
 
LVL 3

Assisted Solution

by:petelettin
petelettin earned 100 total points
ID: 33524129
Also can you ping the printer from the print server?
0
 
LVL 3

Assisted Solution

by:Josef Al-Chacar
Josef Al-Chacar earned 100 total points
ID: 33526434
Also try re-adding the printer. Does it say ready of offline?

If offline then:

Make sure that both RJ45 connections are good on both ends. Then try and ping the printer ip again. If you can't try make sure the cable isn't cut or anything.

0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 38

Assisted Solution

by:hdhondt
hdhondt earned 100 total points
ID: 33530105
Are all these printers accesses via one server? In that case, troubleshoot the server. For example, restart the spooler service on that server.

However, some more information about your setup would be appreciated.
0
 
LVL 17

Assisted Solution

by:Spike99
Spike99 earned 100 total points
ID: 33573872
Are the printer all in OFFLINE status?  Do users trying to connect to them get "unable to connect" errors on the printers? Are they on a Windows 2003 Print Server?

To see if you're having issues with legacy SNMP settings, do this on one of the printers:
1.  right click on the printer
2.  click on properties
3.  go to the Ports Tab
4.  click on CONFIGURE PORT button
5.  If SNMP is enabled, un-check it to disable it

After disabling SNMP, if the printer immediately goes back online, that confirms you have a known issue with 2003.  You can either disable SNMP on all the printers, which will prevent you from seeing real time status of the printers like "out of paper" or "paper jam," but you will be able to print.

Or, you can apply the hotfix described on this page:
http://support.microsoft.com/kb/946198

Follow the instructions in the Let me fix it myself section.  This hotfix will NOT work if you don't edit the registry as directed and reboot the server after installing.

Alicia
0
 

Author Closing Comment

by:John_BAS
ID: 33574632
The solutions were helpful.
0

Featured Post

Resolve Critical IT Incidents Fast

If your data, services or processes become compromised, your organization can suffer damage in just minutes and how fast you communicate during a major IT incident is everything. Learn how to immediately identify incidents & best practices to resolve them quickly and effectively.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Need printer help HP 1310 PSC series 12 69
Printing labels from Excel 2 32
BgInfo help 5 109
Scan to network folder from Ricoh MPC2800 5 63
This may not be a text book method to resolve VSS backup issues but it seemed to have worked on few of the Windows 2003 servers we had issues while performing a Volume Shadow Copy backup. If you have issues while performing a shadow copy backup usin…
This seems to be a very common error related to the Samsung printer driver. First, this is the error we're talking about: Log: System Type: Error Event: 7000 Agent Time: 3:37:24 am 22-Apr-09 Event Time: 6:07:24 pm 21-Apr-09 UTC Source: Se…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
I've attached the XLSM Excel spreadsheet I used in the video and also text files containing the macros used below. https://filedb.experts-exchange.com/incoming/2017/03_w12/1151775/Permutations.txt https://filedb.experts-exchange.com/incoming/201…

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question